• Performed various IT work at client sites including RBC Wealth Management, Enterprise Mobility (Enterprise Holdings) and other clients.

• Contracted to perform project work for Security Finance and other St. Louis and Illinois companies.• Remove the existing Windows device and replace them with new Windows 7/10 device.• Ran batch scripts to deploy users profiles via SLA and procedure guides.• Login to new Windows machines to confirm proper install, complete the necessary validation steps per company policy and walk end users thru login and setup.• Validate and confirm end users hardware, software applications, printing capabilities and their information.• Unbox, organize, asset tag, inventory new/old machines, prepare, and submit photos of equipment installed and old equipment to be sent back to vendor.

• Save-A-Lot end users made appointments to bring in their Dell laptops or Surface Pro 4 to exchange their UNFI HP, Dell laptop or Surface Pro for a Save-A-Lot Windows 10 imaged machine. • Utilized PowerShell script for data transfer of end users files, data, email and machine settings from old machine via OneDrive, exported and imported to OneDrive on new laptop or Surface Pro. • Validated end users access to MS Teams, MS Outlook and Office 365, various website (favorites/bookmarks), shortcuts and laptop settings. • Requested additional software applications to be pushed via SCCM to Software Center on laptops to be installed and configured. • Resolved post deployment issues with MS Outlook, OneDrive, Cisco VPN and recover missing files or data. • Imaged and inventoried new Dell 5410 laptops and Surface Pro with Save-A-Lot Windows 10 imaged for HQ and Distribution Centers around the US, end users old device data was backed up via Azure cloud storage, reimaged and configured to be redistributed at other locations.

Supported Internal Revenue Service (IRS) Deskside Chicago region.

Troubleshoot server issues and work with service providers to facilitate repairs.Provisioned, installed/configured and maintained hardware, software application and related infrastructure for Better Family Life.Managed and administered Office 365 staff accounts, giving access to certain applications on Windows 10 laptops and PCs. Created documentation for users to save and open documents, compatibility concerns and use of applications.

• Resolved and troubleshoot connectivity issues with the Missouri Work Assistance ((MWA) system. • Managed Active Directory accounts, new creation, group membership and permission to server resources adhering to company policies of guidelines. Also process on and off-boarding and disabled accounts. • Maintained and troubleshoot Avaya VoIP phone system, Konica Minolta printers and wireless access points.

• Installed, upgrade and configure all required and specific software applications using SCCM 2012 infrastructure. • Utilized McAfee ePolicy Orchestrator to encrypt laptops and Termite to add users with desktops that work from home. • Diagnosed and repaired issues associated with the hardware and software upgrade. • Worked directly with the end user community to schedule the upgrade, prepared and deployed the Win 7 64-bit machine.

• Scheduled 30+ requests a day to have McAfee v5.x/6.x removed from St. Louis (Non-VIP) users’ computers and prepare their laptops for Check Point End Point Security software deployment.• Created Service Now tickets for SCCM support to deploy Check Point End Point Security software to users’ laptops. • Monitored McAfee removal process to ensure the suite of products is completely removed from computers. • Utilized Windows Server 2008R2 via Citrix to complete various request for network security task and software access. • Resolved users software application access and other IT related issues.• Provided support and sent out instructions to end-users on login procedures to access software applications, IT policies and standards.

• Provided IT support services to client’s including imaging, installing and maintaining multivendor systems which include hardware, software and proprietary applications in a Windows 7, Office 2010/2013, Symantec Management Agent/Ghost and Altiris environment.• Diagnosed and resolved product performance problems, problem escalation and asset management.• Ensured end-user satisfaction by advising end-users on preventative maintenance and configuration process which may impact product performance.• Performed support tasks, troubleshoot and repair computer systems and maintain peripheral equipment throughout the organization.• Managed desktop deployment through imaging applications and Group Policy controls.

• Assigned and unassigned tokens in RSA SecurID for various end-users to access Anthem network, setup remote desktop settings and group membership in Active Directory.• Utilized Tivoli to fulfill 50+ software request a day for Adobe, Citrix, Microsoft applications and other software.• Used Citrix interface to access Active Directory to complete 75 to 100 various request for VPN, software access and network security task

• Developed a solid understanding of USDA’s offered applications, technology and client business solutions.• Provided assistances to 500 plus users agency-wide including contractors in order to resolve technical, software and server related issues via all mediums of communication.• Logged all technical and general information requests in Remedy; identified escalated and redirected 10+ tickets a day to appropriate departments.• Installed, configured and troubleshoot Windows XP/7, MS Office 2007/2010, Cisco, Juniper VPN, IP Communicator, SCCM applications pushes and other proprietary applications that are vital to USDA staff, imaged desktops/laptops with Windows SysPrep and configured Safe boot and Bit locker encryption software.• Created, deleted and modified 50 to75 Active Directory user and email accounts, setup 10 to 20 guest wireless accounts with Cisco Prime NCS and resolved Cisco/Juniper VPN network connection issues.• Monitored the Remedy queue along with creating and updating ticket request from emails, phone calls and walk-in request.• Deployed and repaired HP desktops, laptops and printers, diagnosed and resolved issues with VPN, wireless, LincPass cards and troubleshoot basic issues with Cisco IP phones.