Yvette Ware Email & Phone Number

Clarkston, Georgia, United States

Ensured comprehensive document management and record keeping to cement payment operations. Held direct responsibility for accounts payable and receivables including reconciliation of bank statements. Managed day to day administrative operations including handling client calls, email correspondence, and calendar oversight. Prepared all tax returns in line with business and federal compliance. Adhered to specific guidelines regarding tracking and accountability for client servicing. Provided world class customer and client service in a professional and courteous manner.

Atlanta, Georgia, United States

Handled a large call volume, troubleshooting issues and concerns until reconciliation. Provided IT support for cell phones and complex equipment driving client retention. Effectively increased customer service levels through implementation of new initiatives, policies, and procedures. Drove updates to high profile data and necessary information regarding client accounts. Collaborated with a talented team to drive fluid and relevant communications. Recognized with 5-7 CSAT on a monthly basis, the highest achievement for a customer service representative.

Duluth, Georgia, United States

Utilized proven and demonstrated knowledge of the field to resolve client concerns as needed. Answered complex questions related to claims, warranties, and product servicing. Ensured proper claims settlement regarding insurance policy provisions including working with industry experts on fraudulent and questionable claims.Worked directly with senior leadership on escalated claims and issues until resolutionReceived a “Pat on the Back” Award from management for customer service regarding outstanding performance.

Business Management

Certification In Medical Billing And Coding 2010