The Richmond Main Street Initiative, Inc. is a community-based nonprofit corporation dedicated to revitalizing historic Downtown Richmond as a pedestrian-friendly urban village, offering products, services, arts, and entertainment that reflect the community’s rich and diverse heritage.

Serve as liaison to local, state and federal officials, and other persons and groups to form effective relationships for the Member of Congress.Travel throughout the district at regular intervals to keep abreast of local updates with an emphasis on prioritizing constituent concerns and creating weekly reports.Meet with elected officials and representatives of local groups on behalf of the Congressman to stay apprised of all applicable laws, regulations, and policies surrounding targeted issue areas.Assess casework in the following issue areas: Housing and Urban Development, Medicare, Social Security and Internal Revenue Service that may require legislative action from Federal Agencies.Provide consultation and training to District staff members, members of the community, and other professionals.Train and supervise staff assistants and interns to handle office matters including logging incoming and outgoing correspondence, receiving visitors, telephone calls, and computer operations.

Measured progress toward goals, revised project objectives, and documents applying change control procedures.Evaluated requirements and determined overall nature of project that best suited business needs.Assisted in the establishment of goals and objectives for the Fire Administration. Established procedures for tracking department spending.Introduced reconciliation and cost tracking procedures which resulted in 25% reduction in operational costs.Established month -end closing procedures that reduced monthly reporting requirements from two weeks to 5 days.

Evaluate research compliance programs and strategies against specified objectives, and offer recommendations for program improvement.Draft and finalize written report, summarize research concerns and research noncompliance risks.Investigated and resolved unique and complex customer service issues that subordinates were not able to rectify .Communicated with internal and external customers in a timely and professional manner to provide and maintain good customer service delivery and monitored customer accounts, which included researching and resolving billing errors.Facilitated weekly staff meetings and provided timely updates to senior management, such as the analysis of customer trends to mitigate financial exposure for the organization.

Analyzed alternatives and provided recommendations regarding organizational structure, budget development and administration, staffing, facilities, cost analysis, productivity, policy and procedure modifications.Performed daily operations of Quantitative Risk Management (QRM), analysis market data inputs, and settlement process.Hired and trained staff, provided guidance, support, and leadership to sales team to increase revenue and staff retention.Assisted in producing and monitoring work plans with purpose, clear roles, tasks and measures of success.

Provided advocacy department support and assistance with advocacy events, including the Chamber's Public Policy Seminar Series, Special Purpose Local Option Sales Tax (SPLOST) tax measure vote, monthly Chamber meetings, and Leadership Gwinnett. Provided research and comparison information regarding local, state and federal legislation.Provided data to the Chamber regarding current important business issues and policy positions. Participated in public policy and government affairs activities, meetings, and events. Assisted the Chamber in building alliances with small businesses in the region to obtain federal support for projects that had an impact on the region.