• Using and training new support workers on the CRM Programme - CareMaster• Organisation of complex staff rosters which includes the coordination of planned/unplanned leave for NDIS Clients.• Building quality relationships with staff and clients.• Managing daily scheduling operations and continuously improving all aspects of quality of service, and staff development.• Advertising, interviewing, documentation and onboarding new Support Workers who are able to care for complex high acuity clients.• Staff Timesheets, Payroll and enquiries.

Virtual Assistant to various small and medium businesses.• Social Media Management• Data Entry• Photography• Xero Accounting • Scheduling - on call for healthcare agencies • Recruiting• Marketing campaigns • Creating how to manuals for programs• Transcribing • Typing • Web Design• Blogging• Website Design• Content creating • Editing Articles & Documents• Calendar Management • Fundraising

As the Quality & Compliance Officer, I supports the Guildford Village Aged Care Facility and St Jude’s Mental Health Services and St Jude's Home Care management to ensure the facilities complies with relevant Audit regulatory requirements.RESPONSIBILITIES AND DUTIESAudits- Conduct monthly audits/surveys of Quality Statistics as per Moving on Audit schedule for Guildford Village Aged Care Facility- Evaluate audit/survey results and compare the statistics and report at meetings- Monthly Audit St Judes Hostel & Home Care- Organised facility For Audits with - Mental Health Australia, LARU, Aged Care Quality & Safety CommissionAdministration-Schedule Meetings - Continuous Improvement Meeting, Client/Resident's Meeting, Quality Review Meeting & Bi-Annual Staff Meeting- Write up and prepare monthly Continuous Improvement Meeting Agenda,Client/Residents Meeting Agenda and Bi-Annual Meeting Agenda- Lead the Monthly Quality Review Meeting to ensure relevant complianceEducation and Training- Organise all education and training for staff at Guildford Village, St Jude's Hostel and Home Care.- Staff – Provide Orientation, Education and Training for all new staff, orientation for agency staff.Software: Leecare & Genpro- Scheduling Staff Roster for Guildford Village, St Jude’s Mental Health Servicesand Catering and Home Care- Responsible for organising agency staff when other members cannot cover their assigned shift- Set up new Staff on Leecare and Gen Pro and provide online training- Ongoing communication with Leecare regarding any issues/improvements inthe system- Ensuring Genesis Pro is updated with weekly schedules of relevant staff- Review staff time sheets for Payroll fortnightlyReports and KPIs- Collate and analyse monthly statistics of Complaints, Suggestions &Compliments, Resident/Client & Staff Accident/Incident reports, Medicationincidents, Maintenance requests, Wound Care, and Infection Control- Identify trends and report to Management

Carers Plus specialises in recruitment and placement of staff in Acute Care, Aged Care Facilities, Disability Group Homes, NDIS and Community, Hospitals and Hospitality services.• Building quality relationships with staff and clients.• Organisation of complex staff rosters which includes the coordination of planned/unplanned leave for Nursing/Care staff for Aged Care Facilities, NDIS Clients, Home Care Clients and Community.• Managing daily operations and continuously improving all aspects of quality of service, and staff development.• NDIS and Community coordination: Coordinating of NDIS and Community client visits, working closely with clients to identify their needs, support and ensure they are receiving the appropriate services.• Coordinating and liaising with Aged Care Facilities and Disability Group Homes to ensure agency staff are fore-filling their needs.• Recruitment coordination: screening, interviewing, hiring and arranging placements.• Using and training staff on the CRM Programme - EntireHR• Marketing: Promotional, marketing and a branding campaigns including social media and expos.• Scheduling support of Nursing and Support Worker staff via phone and email.

• Lead and manage an office team – schedulers, business support officers and training staff.• Using and training staff on the CRM Programme - EntireHR • Organisation of complex staff rosters which includes the coordination of planned/unplanned leave for Nursing/Care staff for Aged Care Facilities, NDIS Clients, Home Care Clients and Community.• Building quality relationships with staff and clients.• Managing daily operations and continuously improving all aspects of quality of service, and staff development.• NDIS and Community coordination: Coordinating of NDIS and Community client visits, working closely with clients to identify their needs, support and ensure they are receiving the appropriate services.• Coordinating and liaising with Aged Care Facilities to ensure Auscare agency staff are fore-filling their needs.• Marketing: Promotional, marketing and a branding campaigns including social media and expos.• Scheduling support of Nursing staff via phone and email.• Recruitment coordination: screening, interviewing, hiring and arranging placements.

I created the most leading Australian Online Bento Store. Importing lunchboxes, sandwich cutters and food accessories to the Australian Market. Company purchased My Lil Pouch - Reusable Food Pouches in January 2017.• Developed and implemented a small business to provide quality BPA Free Lunchbox items to the Australian and New Zealand market.• Xero Accounting, Payroll and Inventory Management.• Nutritional and product research and purchasing products globally, to market in Australia and New Zealand.• Responsible for all marketing and communication – E-Commerce Website, Social Media and Bricks and Mortar store located in Bibra Lake.• Responsible for photo shoots of products.• E-commerce Website creation including SEO, product updates and content posts.• Customer Service via email and social media queries and in person.• Created exciting promotions, contests and original content in line with company goals.• Product development and liason with China Factories in creation of Reusable Food Pouches for A Australian and New Zealand Market.• Warehouse Management - Stock Control, Accounts, Taxes, Contracts, Filing.• Managed two part-time employees.• Maintained high level of customer satisfaction.

• Responsible for running low value campaigns and competitive bids.• Support the administrative requirements of the Sales Team including the maintenance of sales activity, spreadsheets and other management reporting functions.• Support the administrative requirements of the Sales Team to:  Maintain and organise the internal bid approval system.  Co-ordinate bid budgets using a number of tools.  Maintain bid registers including response matrices, action registers and issue logs.  Coordinate and administrate Team and Client Meetings.  Manage documents and the fulfilment of bid responses.• Support the marketing requirements of the team by:  Organising meetings and events.  Running marketing campaigns.  Preparing corporate presentations using Adobe and Microsoft programmes.

1. SAGE CRM Programme for Sales Executives:2. E-zebid Programme for Bid Managers:3. WiLo – Win Loss Programme for Directors:• Management and administration of the SAGE CRM Programme and ensuring that data is as up-to-date.• Frequent Reports and forecasts for the CEO and Sales Managers for financial review.• Assisting in the management and review of sales opportunities.• Conducted One on One and Group Training of 150 key contributors to the SAGE tool set within the UK.• Created the Manual specific for Sales and Account Manager users within Sopra Steria.• Administration of new and existing users.• Record keeping of the paper sign-off’s for Audit Purposes.• Keeping the system up-to-date and chase any issues or delays of sign-offs.• Improvements and control CCN’s to system upgrades.• Resolve issues that occur within the system.• Ensure organisational changes are made.• Archiving completed opportunities.

• Manage and undertake the production of complex responses to Bid Tenders, Pre-Qualification Questionnaires, developing and delivering bid overviews, preparing and delivering presentations.• Requests information for GCAT, SCAT and other qualification submissions.• Take full ownership of the proposal and co-ordinate those responses required from other areas of the organisation i.e. Legal and Finance.• Work closely with the Bid Managers and Sale Executives and communicate clearly and early what input is required from them to produce the Bid Tender.• Tight control and management of the process within the Bid Support team.• Bid submissions milestones achieved in a timely manner.• Answer three separate telephone systems GCAT, SCAT and DCSA, directing the enquiries to the correct department.

~ Provide a high quality service to ensure the achievement of departmental, service & personal performance targets including nationally and locally agreed key performance indicators.~ Assist in the monitoring and review of the effectiveness of services to improve performance and ensure best value for stakeholders and customers, suggesting improvements to senior staff as appropriate.~ Continuously review and develop local systems and processes to ensure the Department’s services meet corporate and locally set quality standards.~ Research customer inquiries and provide accurate and timely information, advice& guidance to internal and external customers.~ Prepare management information reports including the analysis, manipulation andpresentation of data making recommendations for service improvements asappropriate.~ Plan and organise own and others work projects having regard to the effective useof resources and safe working practices. Personnel and Training:~ Attend meetings to contribute appropriately and assist with research, analysis and reporting of information, briefing senior staff on issues requiring resolution. ~ Liaise with customers, stakeholders and colleagues as appropriate and recommend courses of action arising.~ Participate in the delivery and monitoring of the core objectives of the team including participating in the development of programmes of work.~ Assist with the commissioning and coordination of external agencies and contractors.~ Assist with the coordination and management of the delivery of emergency and business continuity plans.~ Assist with the monitoring and control of expenditure, income and delegated budgets.~ Participate in the development, management and maintenance of paper and ICT based systems.~ Contribute to the preparation and delivery of consultation exercises and events including preparation of publicity material, arranging invitations and speakers and attending public or stakeholder exhibitions and meetings.