Yvette Ellis Email & Phone Number

Wisconsin, United States

Appleton, WI

Responsible for creating,delivering and supporting training courses for all departments with a focus on claims processing, customer service and group administration. Work closely with leaders from all departments to ensure effective training of company policies, procedures, and guidelines.Promote a positive working and learning environment.Manage and lead.

Appleton, WI

Responsible for registration of patients, acting as a Patient Business Services resource for clinic patients and for clinic departments, answering questions about insurance and forms, reviewing documents for accuracy, cashiering duties and financial counseling.Keep current with and adhere to established federal, state, clinic and private organization.

Supported and provided service excellence to the business client by training new and existing employees on systems, products, enhancements and job functions, ensuring that Guardian and legislative parameters were met. Trained a minimum of 70% of existing employees on a new time tracking system, allowing Management to closely monitor in-progress and.

Managed a staff of 14 trainers ensuring that training needs were met for all business clients. Interviewed, hired, addressed and resolved issues, building a strong foundation for an effective and cross-functioning team. Incorporated adult learning techniques into all training programs, resulting in increased retention of learning. Responded to and.

Assisted the underwriting team leader with the day to day supervisor functions associated with underwriters and processing underwriters focusing on accuracy and production.

Trained new and existing employees on new business and in force case processing.

Elementary Education Related Coursework; Speech And Communication, Psychology And Sociology

Elementary Education Related Coursework; Speech And Communication, Psychology And Sociology

Education record