Enhance data visualization through the development of custom dashboards, databases, and crosstabs. Improve and streamline processes to shorten delivery time to client. Confirm data integrity and perform analysis to identify trends. Ensure quality and approve programmed surveys. Create and develop process documents for Data, Analytics and Project Management teams. Participate and provide thought leadership in study design meetings with project team and clients; offer expert guidance based on needs of clients. Check, validate and format data from vendors. Conduct cross-training sessions. Research new software prospects.

Interviewed stakeholders and gathered requirements for internal and external interfaces for major upgrade of ERP system. Documented user and functional impacts, file creation business rules, file layout and field definitions, and data transfer methods for interface applications. Created cross-functional matrices, for impact analysis, which depicted common tables and fields among applications, scripts, programs, and customized files. Acted as liaison between business areas and the technical teams. • Quickly learned required software for running database queries and creating process/functional/interface diagrams during major upgrade of ERP system.• Facilitated business/interface requirements meetings to ensure that the end solution met business/interface requirements.• Worked collaboratively with Human Resources and Finance Senior Management to document and define interface requirements. • Created Human Resources visual process map.• Created visual interface diagrams for all applications interfacing with ERP system.• Documented interface application requirements for time entry/management, student information, login provisioning, and onboarding/off-boarding systems.• Transferred information from data layouts, programs, and scripts into cross-function matrix to help stakeholders and vendor identify potential impact on data.

Performed complex data format conversions for advanced statistical analysis and market trend analysis using SPSS and various applications. Produced charts for accurate market trend analysis and brand positioning in markets. Consulted with domestic and international field sites to maintain quality control on each study. Managed two direct reports and offshore vendor relationships. Worked at Taylor Nelson Sofres for one year until it was acquired by parent company. Served as Data Processing go-to contact for handling of projects and ad hoc requests for Digital Media Measurement Research team. Imported data into and from databases, excel, and other applications for research team and clients for easier accessibility/manipulation. Coordinated 20-30 projects simultaneously.• Worked with client IT programmer to redesign survey and deliver results within timeframe.• As Team Manager, created a new process for project assignments allowing smoother workflow and higher on time completion rates. • Coordinated release of a new system with offshore vendors ensuring accurate reporting and smooth rollout for operations and client services groups.• Inherited a complex international $1.0 million project from Project Director for a key client. Learned key aspects quickly and managed to deliver daily and monthly reports and became key contact for client going forward. • Selected to be trainer on complex database system resulting in increased use of system and reduced requests for support.• Managed team and utilized 360° performance feedback to provide direction toward career and performance objectives. Team continuously met or exceeded quality requirements. • Created customized data processing reports for international and domestic tracking, wave, and ad hoc studies, which provided clients insight into brand health, brand positioning and consumer behavior.

Created and customized data processing reports for tracking, usage and attitude, and segmentation studies. Applied statistics and demographic weights to programmed data for accurate market analysis. Directed design and implementation of data file structures for interpretation of data and created tabulated reports (tabulations). Programmed, manipulated and edited data to provide accurate information for Analysts and clients and performed data format conversions. Managed two direct reports.• Maintained key client by locating old data needed and converting files into readable system.• Requested by senior management to return to organization to fulfill a new request of large client. After receiving approval by current employer, worked after hours to fulfill client needs allowing company to maintain relationship and reduce costs. • Designed operational standards for data processing, provided employee training, and scheduled projects with Project Managers, Analysts, and contracted suppliers to meet internal deadlines.• Selected as single-point-of-contact to consult with eight computer hardware and software companies to best meet the company’s needs and objectives. Researched additional capabilities of programming software for use in future reports, increasing productivity while maintaining quality standards.• Inherited workload of a colleague and managed all projects meeting required deadlines and quality standards.

Provided statistical analysis for market trends. Created tabulated reports and manipulated/edited data for analysis for client presentations. Compiled demographic weights for accurate market analysis. • Recipient of company’s “Quality of Excellence” award.• Created mini-manual for data processors reducing the number of questions and delays in work completion.• Served as liaison between Regional Director and 15 Project Managers bridging communication gap on projects. • Developed operational standards manual for data processing. Further assisted in implementation of standards for improved workflow.• Trained over 25 employees during tenure.