Yvette Juele Email & Phone Number

Metro Manila, Philippines

Ilocos Region, Philippines

• Oversees the day-to-day operations of the Referral Operations Team: Referral Closings (Accounts Receivable), Transaction Data Team, and Research and Audit Team• Develops and maintains Standard Operating Procedures, Workbook Templates, Project Monitoring Tools, and Employee Productivity Tracking using Google Workspace Applications• Collaborates with the Business Intelligence Team to establish dashboards for monitoring projects and assessing individual and team performance• Ensures timely and effective processing and collection of referral fee payments• Prepares weekly, monthly, and annual reports through the use of Microsoft and Google Workspace Applications• Identifies key areas for improvement and communicates insights and recommendations to senior management-----HomeLight is building the future of real estate — today. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.Top real estate agents across the United States rely on HomeLight to deliver better outcomes to homebuyers and sellers during every step of the real estate journey, whether that's securing a competitive mortgage, upgrading their offer to all-cash, or ensuring certainty in a modern closing process. HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents every year.

Operations• Ensured processes are optimized and streamlined by developing and maintaining Standard Operating Procedures, Workbook Templates, Project Monitoring Tools, and Employee Productivity Tracking for the Centralized Agent Success Team and Referral Operations Team using Google Workspace applications • Collaborated with the Business Intelligence and Data Team to establish dashboards for monitoring projects and assessing individual and team performance• Managed and updated agent profiles using HomeLight's Customer Relationship Management tool• Reported bugs and submitted enhancement requests to the Engineering, Product and Design Team• Provided exceptional and timely customer support with a high degree of product knowledge via trouble tickets through Gmail, HubSpot, and Zendesk

La Union, Ilocos Region, Philippines

• Monitored livelihood projects under the Livelihood Assistance Grant (LAG) program through project site visits and use of prescribed monitoring tools• Encoded findings in the monitoring and evaluation system within the prescribed timeline

Pasig, National Capital Region, Philippines

Events and Catering• Prepared sales proposals, event contracts, banquet event orders, and collaterals needed for sales negotiation, closing of sales, and product presentation• Converted on-premise and off-premise event inquiries to sales• Built and strengthened relationships with potential and existing clients through telemarketing and sales calls in assigned territories• Led the creation of report, presentation, and monitoring tool templates to track team performance• Maintained an updated and organized filing system of all client accountsDelivery, Take-out, and Dine-In• Generated sales for delivery, take-out, and dine-in across all brands and strengthened relationships with clients by reaching out through various channels (SMS, Messaging Apps, and Email)• Facilitated the streamlined monitoring of the team's weekly performance by leveraging Microsoft Office and Google Workspace applications to create report templates and monitoring tools• Delegated as the project lead in organizing and consolidating the team’s client database