Yvette Koebke Email & Phone Number

With enthusiasm, drive and creativity, led pre-opening/opening efforts and positioned this dual branded 320 room hotel with over 7111 square feet of meeting space within downtown Phoenix as a market leader. Led a sales team of 4 pre-pandemic, charged with generating up to 45% of total revenue for the hotel with an emphasis on building relationships with.

Lake Arrowhead Resort And Spa/Autograph Collection - Lake Arrowhead, California

Hired to elevate guest service scores, drive employee morale and build a service culture in this gorgeous Lakeside Mountain Resort and Spa (Marriott hotel/Autograph Collection), with 80% leisure travel. During this 3 month project I trained over 150 associates and implemented sustainable processes, incentives and activities to build employee morale and.

If your service scores aren't where they need to be and you're ready to rev up your service engine and get your people excited about taking care of your customers or if you need a fearless sales leader to temporarily or permanently fill a vacancy and BOOK business (not just fill space), I am the take charge leader you need. Having recently taken a personal.

Phoenix, Arizona

Directing the day to day sales effort of the 200 room Residence Inn Phoenix Airport and the 106 Room Hampton Inn with VP oversight of 3 additional Western Region CFRST Marriott Hotels in Oakland and Newark, Ca. Region hotels recognized as the top achievers within select service division of Remington in 2014. Ranked in Top 5 Director's of Sales for.

Worked closely with team members and leaders across all disciplines on both the property and corporate level to elevate guest service scores. High energy, hands-on corporate support position, responsible for developing service processes, providing service support/training across multiple brands with a primary focus on the front desk in select service..

Customer service trainer, motivator, and speaker. After almost 13 successful years with Sunstone Hospitality Management, with 5 of those years overseeing service in hotels across the country and across many brands, I am currently available to help boost the service scores in your hotel. I have a solid track record for positively and quickly impacting.

Developing and facilitating company wide customer service training. Helping hotels to maintain a high level of guest satisfaction and guest service scores for multiple brands including Marriott, Hilton, Holiday Inn, and Sheraton.

Overseeing the sales and marketing, hiring and training of sales professionals for up to 12 hotels in Arizona, New Mexico and California. Facilitating sales training and regional sales blitzes in major markets. For 3 years developed and oversaw educational sales conferences (Sunstone Sales University), and facilitated classes within conferences. Rising.

Phoenix, Arizona

Hotel Manager of the Quarter 4th quarter 1995. Hilton Hotels Excellence in Sales Winner, 2nd and 4th Quarters 1996. Hilton Hotels 1996 Sales Person of the Year for achieving over 200% of booking goals. Inducted into Hilton's Circle of Excellence, 1997. One of only 12 people company wide selected to participate in Hilton's first ever 1997 Sales Academy and.

Art, Marketing

Business, Marketing