Yvette Lawson Email and Phone Number

• Establish, cultivate and maintain relationships with new and existing clients through various methods including but not limited to face-to-face meetings with prospects, referrals and non-directing agents which leads to new orders, closings and settling residential real estate and residential refinance transactions• Collaborate on new marketing strategies with Realtors and Lenders• Deadline and detail oriented, work well under pressure and comfortable working in a fast paced environment

• Establish and maintain relationships with existing and new clients through various methods including but not limited to face-to-face interviews with prospects, referrals and non-directing agents which leads to new orders, closings and settling residential real estate and residential refinance transactions• Provide training to clients and ORTC employees on various company online, digital and mobile services such as ORTC Online and REiSource, OR Touch, OR Connect and OR Calc which aids employees, Realtors and Lenders throughout the Real Estate transaction• Provide consistent communication with buyer’s agents, listing agents and lenders throughout escrow transaction• Collaborate on new marketing strategies with Realtors and Lenders• Deadline and detail oriented, work well under pressure and comfortable working in a fast paced environment

• Assist Internet Marketing Consultant (IMC) with research to prepare for sales meetings, create proposals, gather articles, and any other types of marketing material as needed • Assist IMC in updating Salesforce.com with all prospect and client information for accurate sales reporting• Provide administrative support, manage IMC’s calendar and juggled her complex schedule• Help manage all necessary paperwork and assist customers through the on-boarding process• Client interaction and communication to ensure an excellent customer experience• Explain complex technical concepts to potential and current customers • Build rapport and strong relationships with existing client base to increase retention• Media expert on all ReachLocal products & their functionality• Solve technical issues; interface with multiple support organizations within ReachLocal to resolve any issues that may arise during the lifetime of a campaign• Advertising campaign entry• Monitor the performance of all advertising campaigns • Responsible for staying on top of all advertising renewals and assisting in running renewal appointments

•Right hand assistant to the CEO and administrative support to the Executive team•Assisted with calendar management for the Executive team including coordinating meetings•Maintained and published corporate calendar•Performed confidential administrative functions, prepared agendas, notices, attend Executive team meetings, prepared minutes for corporate and All Hands meetings•Created and maintained database and spreadsheet files•Arranged complex and detailed travel plans and itineraries for all Custom Chrome managers and employees •Scheduled and compiled documents for travel-related meetings for the company CEO and VP of Sales and Marketing•Prepared CEO’s and Executives’ weekly expense reports•Maintained confidentiality of all corporate, personnel and research matters•As Event/Trade Show Coordinator, managed contract submission, calendaring events, travel arrangements, worked with team to ensure product is shipped on time and met critical deadlines•Organized programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, coordinating speakers and controlling event budget

• Provided administrative support, managed multiple calendars and juggled complex schedules for the Station Manager, General Sales Manager and Account Executives for two very busy radio stations• Designed and created all station marketing materials, including NTR one sheets, sales proposals and station event recaps for Account Executives• Coordinated promotion team meetings, keeping and publishing meeting minutes• Assisted in planning and execution of station promotional events• Used a variety of software and web-based applications for sales and marketing research• Ran and distributed revenue and agings reports, spot times for clients, contracts and invoices• Entered commercial traffic orders, add new advertisers and agencies to business application• Served as a liaison between the sales, promotions and accounting departments • Created, maintained and charted Account Executive monthly income spreadsheets• Expense reports for Station Manager and General Sales Manager• Scheduled and planned weekly sales meeting including research for meeting topics and team building exercises

• Supervised activities of company Help Desk staff of 5 field technicians• Hiring, mentoring, training, performance evaluations• Escalations point person• Managed Help Desk field, activities, vacation calendars• Detail oriented, project leader/developed action plans to resolve issues• Worked closely with Sr Mgmt and parent company’s IT Department on various network projects, software upgrades, reports and cost savings strategies• Corp software reports and documentation admin for 6 databases• Performed monthly network, software and weekly ticket audits • Prepared daily and monthly performance metrics reports to the Help Desk staff and Senior Management• Monitor, assign and acknowledge Help Desk requests via Front Range’s HEAT ticketing program• Conducted weekly meetings with corporate IT and company Help Desk staff to review outstanding issues, status service level agreements• Worked with HR to establish corporate network access, email and Internet policies

• Responsible for Help Desk and Customer Service support of PCs, using Microsoft Windows and Citrix Metaframe, Internet, Email, Printers and Escrow and Title related software for over 200 branches and 2700 users• Assist in troubleshooting technical problems via telephone, facsimile, email and remote desktop services as Tier 3 support• Manage a group of 11 Help Desk Technicians, responsibilities include hiring, managing, reviewing employees in IT• Work closely with my staff and mentor by example• Schedule office openings, installation of computer equipment and printers• Develop and document Help Desk procedures• Documentation of company and departmental policies and procedures• Create daily and monthly metrics reports run from our Help Desk ticketing program (Front Range HEAT) and present to the company CIO

• Developed training program for company employees and Real Estate client base• Created and wrote all training documentation for Windows applications on Windows 3.11 and Windows ‘95• Conducted all training of software and hardware applications

• Developed training documentation and curriculum for 14 custom software applications• Trained end users in 5 Bay Area offices on the NeXTStep Operating System• Network Assistant Systems Administrator - provided troubleshooting support, computer repairs, system setups and created new network accounts• Supported 350+ users with software and hardware questions/problems• Participated in development of training product that was packaged for retail market and on the Internet