Yvette Calhoun Email & Phone Number

Green Bay, Wi, Us

Green Bay, Wi, Us

I am a travel agent that provides businesses of all sizes with full-service travel coordination. I book reservations for hotels, cruises, rental cars, flights, convention centers and other services and help business owners and executives choose travel destinations for retreats and other events.

• Inspected and reviewed products to assure standard quality and improvement.• Identified product defects or potential issues and determining what to do to resolve the issues.• Maintained detailed records of product defects or manufacturing issues as they test products. • Monitored operations to ensure that they meet production standards. • Recommended adjustments to the assembly or production process. • Monitored and troubleshot shipping problems and errors.• Communicated well with fellow employees and coordinated activities according to needs.• Ensured all safety measures and precautions are in place and being used regarding QC requirements.• Processed returns of unordered and non-saleable merchandise.• Inspected and verified products and merchandize worth returning.• Verified and inspected all forms, reports and records relating to product returns.• Adhered to and complied with corporate standards and procedures in handling returns.

Seattle, Wa, Us

• Performed functions to maintain yard accuracy and assist in off-site yard operations.• Corresponded with multiple shipping companies and their contacts.• Facilitated the relationship between the yard team and the IB and OB FC teams.• Used multiple shipping company’s software to ship and track packages.• Coordinated trailers to corresponding dock doors and cross docks using the appropriate software.• Troubleshot shipping problems and errors to resolution.• Communicated well with fellow employees and coordinate activities according to needs.• Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination and package type.• Ensured that all safety measures and precautions are in place and being used regarding the docks and trailers.• Traced, tracked and expedited purchase processes. • Created and maintain contact with vendors and customers to ensure timely delivery of goods. • Interacted with third party logistics service providers.

Seattle, Wa, Us

• Helped sort boxes for delivery service drivers. • Assisted with basic inventory put away functions using an RF handheld scanning device.• Picked inventory using RF handheld scanning device. • Utilized computer and wireless technology, smart phones, radio and scanners.• Moved products using powered-equipment (pallet jacks and PIT (walkie).• Assisted in Safety issues and concerns.• Assisted logistics with loading trucks and TDR process.• Assisted in Inbound/Outbound TDR process (Trailer dock release) dock and undock.• Assisted in leading groups of people with the day to day process and procedures.• Helped in training new hires on the process and standards.• Interacted with third party logistics service providers.• Maintained communication with warehouse staff to ensure proper working order.• Ensured that all items are properly numbered and tagged.• Received shipments and ensure both quality and quantity.• Traced, tracked and expedited purchase processes.

Troy, Michigan, Us

Project: Allstate Insurance, Northbrook, IL (Online Analytics Operations SEO)• Assisted with updating job aids, status reports and collecting data from the business. • Organize, evaluate and manage data for our team and other teams. • Observed, compared and monitored data that must be input into management reports.• Modified tagging forms and images including encoding, testing, and debugging for agency and mobile. • Monitored the progress of the project and made adjustments as necessary to ensure the successful completion of the project. • Determined the resources (time, equipment, etc.) required to complete the project. • Monitored SEO redirects process and forward one URL to a different URL. • Published Adobe SiteCatalyst tagging documentation for business partners and developers in the Microsite, Mobile and Agency space (i.e. March Mayhem, Annual Report). • Tested all microsites to ensure proper implementation of Adobe SiteCatalyst code before websites were published.

Buffalo, New York, Us

Project: Rockwell Automation, WI • Worked with process owner to create project charter. • Assisted with providing solutions to process and mythology problems. • Assisted in collecting data from businesses. • Responsible for internal and external inquires via telephone and written correspondence, analyses problems and provides information/solutions, research and analyses data to address operational challenges. • Observed, compared and monitored data that must be input into management reports. • Manipulated data using PL/SQL and VBA Excel for customer query.

• Thoroughly documented inquiry outcomes for accuracy, researched and analyzed data to address key operations issues will be keys to success in this growing organization as a Membership Specialist. • Responsible for internal and external inquiries via telephone and written correspondence, analyzes problems and provides information/solutions, research and analyzes data to address operational challenges and membership systems issues for Key Women Educators. • Analyzed complex organizational and procedural guidelines. • Wrote instructional documentation.• Observed, compared and monitored data that must be input into management reports. • Conducted complex research, prepared statistical reports and handled confidential requests for information.• Prepared correspondences, arranges conference calls and scheduled meetings.• Scheduled appointments, meetings, ordered supplies and gave information to callers.

Project: Formula 1 Race: • Assisted with customer inquiries and provide first contact resolution of customer issues. • Delivered timely and accurate responses to customer questions and requests. • Taken personal ownership of customer requests and maintained accountability for follow-through. • Provided proactive customer communication when necessary. • Displayed a professional, positive, and enthusiastic demeanor to employees and customers. • Learned and reviewed departmental policies and procedures. • Escalated and communicated any customer well-being issues.

Atlanta, Georgia, Us

Project: Blizzard Entertainment, TX - is a premier developer and publisher of entertainment software.• Responsible for customer inquiries and provide first contact resolution of customer issues via phone, chat, and email.• Delivered timely and accurate responses to customer questions and requests. • Taken personal ownership of customer requests and maintained accountability for follow-through. • Provided exceptional customer experience as measured through customer surveys. • Provided proactive customer communication via phone, chat, or email when necessary. • Maintained productivity levels that meet or exceed departmental goals for Tier I representatives. • Displayed a professional, positive, and enthusiastic demeanor to employees and customers. • Learned and reviewed departmental policies and procedures. • Maintained security and confidentiality of Blizzard Entertainment internal information and customer/account information. • Escalated and communicated any customer well-being issues. • Escalated or referred issues beyond the scope of Tier I training and duties.

De Pere, Wisconsin, Us

Project: Ameriprise Auto & Home - De Pere, WI• Provided gap analysis, identified tasks and provided estimates for project plans.• Identified and defined business process flows, provided documentation, design, development and technical specifications for business requirements.• Wrote requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.• Provided consultation in subsequent project phases.• Defined quality attributes, external interfaces, constraints, and other nonfunctional requirements.• Represented requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.• Modified forms and images including encoding, testing, and debugging.• Assisted with data importation, data entry, data verification, maintenance, and query tools.• Manipulated data using PL/SQL and Visual Basic for triggers, and .Net for maintenance.• Confirmed and prioritized project plans and deliverables with the customer. • Provided project version control using Visual SourceSafe.• Modified Oracle Reports for business users.• Ran scripts in Exceed for test policies.• Interfaced with programmers.• Worked on user defined problem incidents

N/A, Us

• Assisted with design of reports and offered suggestions to make reports easier to use and read. • Provided end users with seamless access to key information in popular formats and environments for improved decision-making. • Assisted with design of the Franchise Model and offered suggestions to make implementation easier to use and read for the process owners.• Provided end users with the ability to access and navigate key components of existing reports via portals, Microsoft Office documents. • Performed gap analysis, identifying tasks and estimates for project plans.• Identified and defined business process flows, and provided documentation, design, development and technical specifications for business requirements.• Wrote requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.• Defined quality attributes, external interfaces, constraints, and other nonfunctional requirements.• Represented requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.• Participated in requirements prioritization, peer reviews and inspections of requirements documents, and peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.• Entered, manipulated, and reported on requirements stored in a commercial requirements management tool. Defined requirement attributes and facilitated their use throughout the project.• Reviewed, analyzed, and modified reports including encoding, testing, and debugging.

Diploma, Tourism And Travel Services Management

Diploma, Jewelry Design And Repair

Cis, Computer Programming