Successful, senior Customer Care specialist with over 20 years, proven, international experience with blue Chip companies, in new homes, automotive and retail industries. Accomplished communicator with superior organisational skills. Acknowledged deliverer of top quality interventions and outcomes, equally at ease in the boardroom as on the shop floor.Here are a few examples of what we do!Provide:-•Strategic support to clients with a real desire to increase their customer satisfaction.•Bespoke, prescriptive solutions that will enhance any business.•Hands-on, common sense and unique realistic approach.•Develop bespoke solutions to your individual needs.Specialist Areas:-•Customer care training, coaching and management.•Improving quality of service and product.•Devise, develop, implement and enhance quality control procedures.•Improving customer satisfaction Home Owner Survey results.(HBF-House Builders Federation, Internal & External Home Owner Surveys etc)Please feel free to call me if you would like some advice or further information.