Yvonne Beamon, Mba Email & Phone Number

Raleigh, North Carolina, United States

United States

United States

Columbus, Georgia

- Conduct quality monitoring and deliver immediate feedback to trainees in operational areas- Responsible for reading and interpreting documents to review for quality, i.e. policies and procedures- Provide coaching and quality feedback to individuals and their leaders- Schedule and facilitate both on-site and cross location calibration sessions and process meetings.- Maintain and disseminate quality guidelines, scoring methodology and quality program documentation- Communicate with management any recommended changes for process improvement.

- Review policy file to determine correct beneficiary- Maintain detailed knowledge of claim practices, policies and procedures- Calculate benefits payable for life or annuity contracts, including interest, in compliance with policy provisions and state and federal regulations- Review information received and information on the administrative system and pay the right amount to the right person or entity.- Provide input and make recommendations to management for more cost effective practices- Identify and refer complex claims and research items to Claims Risk Management team for further handling.- Monitor and Follow state/federal regulations and statutes- In charge of multiple and complex projects- Lead Team Meetings

- Answered phones in a professional manner- Provided customers with product and service information regarding their insurance policies- Used techniques for establishing effective rapport with customers- Used a range of voice techniques to give a buoyant and professional impression- Gleaned information from customers using structured questioning techniques- Communicated and resolved customer issues- Provided wide range of administrative and clerical duties

Maintained knowledge of current sales and promotions, and executed policies regarding payments and exchangesUncovered needs and wants of the customerProvided friendly and courteous customer service

Assisted with interviews, processed applications and preliminary documentation on commercial loan requestsDiscussed loan alternatives, credit criteria, interest rates, and loan documentation to elicit positive responses from customersAnalyzed, evaluated and prepared loan requests for written submission in order to receive consideration by Commercial Loan Committee. Identified concerns with credit information and coordinate with the necessary party to resolve the problems.Followed up on all matured loans.

Answered customer inquiries regarding the store and or merchandise Assisted in training new employeesProcessed payments (cash, checks, direct debit and charge cards) and provide sales receipts

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (Bs), Business Administration-Marketing, Accounting