Provides risk management by supporting corporate insurance programs, to include implementing corporate insurance strategy within risk management frameworks, placement of insurance policies with commercial insurance markets, claims management, cross functional collaboration with stakeholders, corporate insurance program administration, complying with corporate insurance related standards by regulatory agencies, and minimizing loss to protect the assets of USAA.• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including financial risk transfer objectives via commercial insurance policies.• Assists in the development of corporate insurance policies and procedures to ensure appropriateness and adequacy as compared to industry best practices and regulatory requirements. • Supports processes that focus on enhancing strategies, tools, and methodologies to assess, quantify, monitor, and manage risks. • Partners with cross functional teams to provide corporate insurance subject matter expertise for the enterprise to support line of business, processes and product initiatives. • Prepares key reports and communications and may present to governance committees, senior leaders, and the USAA Board of Directors.

While acting as Regional Sales Manager for Amtex Auto Insurance, AEA Inc, my day-to-day responsibilities are the following:In all 12 sites with 20 people, I lead territorial account development and growth. Furthermore, I keep track of close ratios and provide follow-up strategies in order to close every possible business. , I analyze product data and spot market trends to ensure the company's long-term success. In addition, to achieve optimal corporate efficiency, I demonstrate outstanding sales, negotiating, presentation, and strategic planning skills. Also, I investigate and resolve concerns, as well as improve methods to streamline agent responsibilities. In a constructive approach, I direct, coach, and mentor all sales representatives with a particular focus on increasing their performance. I work with HR, accounting, audit, and a third-party vendor.The following are my renowned contributions:• Turned 8 out of 12 locations into high-performing in profitability within a 6-month period by exceeding the monthly goal requirements in new business policies and fees generated.• Examined inefficiency in the hiring process and displayed through PowerPoint presentation that enabled the company to administer battery test, background check, and reference verification; resulted in creating simplified efficient hiring process for all of the company.• Slashed costs in the hiring process and increased retention of new agents by creating an onboarding/new agent process, implemented across entire company, covering over 75 locations.• Took over the entire onboarding/new agent process for San Antonio and South Texas, while playing a key role in executive management team to interview and hire new agents for San Antonio and South Texas.

As a Territory Sales Manager, I was responsible for leading territory account development/growth, supported current agencies, and identified new agencies. As well as, organizing regular sales visits and delivering constructive training focusing on achieving sales objectives. Also, using SalesForce, I was also able to keep accurate and timely call records, which provided crucial information to senior management on sales trips.My key highlights in this role include:• Grew the territory by 25% while signing up five new agencies per week.• Increased growth and sales by 120% by procuring five new agencies per week and providing guidance in-person and via zoom.• Assisted independent agencies with training new staff in the art of selling and servicing.

For Preferred Risk/Red Rock Insurance Agency of Texas (MGA), I performed as Sales-Operations Manager, and my responsibilities include:With 22 people, I was in charge of all aspects of agency management and business development for all 13 locations in Texas. Moreover, in a Business-to-Business Sales setting, I secured appointments with carriers and met my targets. In order to improve market share and maximize revenue, I am also responsible for managing overall sales, marketing, and operations. As well as contacting all carriers to ensure that they are aware of the product offering and underwriting requirements. Additionally, scheduling monthly/quarterly sales and staff meetings, as well as providing sales and planning presentations are also part of the job. I taught personal lines, commercial lines, and life insurance to over 20 team members.My major contributions include:• Ensured positive financials and generated profits by providing exceptional services.• Developed strong knowledge of underwriting, loss ratios, claims, and loss prevention.• Increased yearly sales from 600k to 1.5M while collaborating with top leadership in setting goals and executing retention strategies.• Changed agency from offering a single line product to Home, Renters, Commercial, and Life Insurance within two years resulting in turning into the top region; managed to underwrites, loss ratios, claims, and loss prevention.

During my tenure as an Agent Owner in Allstate Insurance Agency, I have finalized multiple tasks, including owning and operating a multi-line insurance agency with over 1.5M in earned premium as well as hiring, coaching, and mentoring a sales and service team to meet and exceed corporate goals.My signature achievements were the following:• Surpassed company P & C sales goals and objectives for consecutive four years.• Selected as Premier Service Agency for two of last three years, top 10% of in San Antonio.• Earned an "Exceeds Expectations" for customer loyalty and satisfaction two years in a row.• Grew retention to 85% against 70% and loss ratio decreased to 51% against 59%.• Increased community outreach, including sponsorship and participation in the MLK March, the M.S. Walk, & the M.A.D.D. Walk and Run Charities in San Antonio and Austin.

I held many mangement positions at USAA to include the Federal Savings Bank Loan Officer Project Manager for the Academy Program, Financial Planning Service Director of Enterprise Partnerships and Property and Casualty Management.