Yvonne Lemus Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Las Vegas, Nevada

Las Vegas, Nevada

Servicing local homes, rental homes, vacation homes and commercial units with all of your cleaning needs!

Las Vegas, Nevada

• Supervise and oversee the operational activities of Front Desk Clerks as related to Front Desk policies and procedures.
• Generate and report daily occupancy and revenue reports.
• Answer or assist with guest, casino and executive inquiries by phone or in person at the Front Desk.
• Assist personnels with related front desk functions and the training of new and existing Front Desk personnels.
• Ensure guest opportunities are addressed in a timely manner and followed up in a professional fashion.
• Focus on ADR, CPOR and strategic planning of generating/increasing revenue.

Las Vegas, Nevada Area

• Ensure SLS & Forbes cleanliness/appearance & grooming standards met.
• Hire, train, coach, evaluate, and lead both the PAD Management Team & Uniform Control Operations Team and Porters: ensuring they have adequate guidance and resources to achieve Portfolio Tribute initiatives.
• Monitor inventory items through par level analysis: minimize, increase, modify to reduce cost.
• Create and demonstrate models of substitutions of machinery, supplies, chemicals, garment pieces and present with supporting financial data and ROI financial returns to VP of Hotel Operations and VP of Finance.
• Maintain property objectives, company standards, and regulatory compliance guidelines, while ensuring budgetary constraints met.
• Implementation of new products throughout hotel, including but not limited to janitorial supplies, chemicals and processes in all restaurants, spas, venues and public areas.

Las Vegas, Nevada Area

• Ensure cleanliness standards met to maintain department objectives, company standards, regulatory compliance guidelines and budget to achieve proper leadership of the department.
• Implement new product/process initiatives, and monitor inventory items to ensure proper control and usage for over 5.5 million square ft. of public space.
• Oversee and maintain scheduling procedures and ensure accurate and timely payroll reporting.
• Hire, train, coach, evaluate, and lead both CoStars and the PAD Management Team into ensuring they have adequate guidance and resources to achieve TCOLV North Star objectives.

Las Vegas, Nevada Area

• Created/tested/launched and facilitated departmental training program from scratch; training program included but not limited to over 500+ room/floor stylist, Co-Trainers, Quality Assurance Managers, and HSKP Floor.
• Hire, train, coach, evaluate, and lead CoStars and CoTrainers into ensuring they have adequate guidance and resources to achieve TCOLV Housekeeping Training Objectives.
• Assign co-stars their duties and inspect work for conformance to prescribed cleanliness standards of The Cosmopolitan of Las Vegas.
• Research guest’s opportunities regarding housekeeping services and utilize them as coaching opportunities.
• Promote room/floor stylist interaction with guests to promote and to maximize the modern luxury guest experience.

Las Vegas, Nevada Area

• Ensure standards are met to maintain department objectives, company and department standards, and regulatory compliance guidelines.
• Respond to all guest requests and guest opportunities in a timely and efficient manner.
• Communicate clearly service and performance standards; motivate, monitor and evaluate individual performances.
• Perform room inspections to ensure the consistent adherence to departmental cleanliness and quality standards are achieved with our Marriott Platinum guests.
• Ensure room cleanliness satisfaction scores were compliant with TCOLV service metric standards.

Las Vegas, Nevada Area

• Work closely in mentoring & coaching casino/utility porters optimizing efficiency and effectiveness.
• Conduct new hire training to both EVS line level employees and EVS’ Management Team.
• Knowledge of kaivacs, skyjacks, scissor lifts, high dusting, clippers, buffers, scrubbers, stripping/waxing, marble care, carpet flooring and all property maintenance processes/equipment.

North Las Vegas, Nevada

Social Work: House Manager overseeing day to day care of Men and Women with mental and physical disabilities.