Yvonne Maponga Email and Phone Number
Yvonne Maponga work email
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Yvonne Maponga personal email
Yvonne is a highly motivated and ambitious Business Management and Enterprise graduate with a proven record of effective Performance Management and People Development. Whilst she is self driven and self reliant, she leads by example through a collaborative approach with good interpersonal skills to engage, motivate and encourage others through change. A highly focused individual with a consistent track record of successfully delivering to tight timescales and improve best practices through managing time effectively.
British Gas
View- Website:
- britishgas.co.uk
- Employees:
- 8752
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Learning And Development ConsultantBritish Gas Sep 2015 - PresentLeicester, United Kingdom• Delivering training to staff and ensuring they are equipped with the knowledge, skills and motivation to carry out their daily tasks. • Supporting with the ongoing improvement of employees' skills whilst enabling them to fulfill their potential.• Identifying training and development needs regular consultation with business managers and Performance Coaches.• designing and expanding training and development based on the needs of the individual;• working in a team to ensure satisfactory delivery of training;
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Performance CoachBritish Gas Oct 2012 - PresentLeicester, Leicestershire, United Kingdom•Leading a team of up to 14 Customer Service Advisors.•Managing team performance against KPI's within an FCA regulated environment and driving exceptional customer service.•Listening and reviewing customer calls and giving quality feedback for QA purposes. •Resolving escalated complaints in a timely and effective manner.
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Acting Deputy ManagerAdvance Support Sep 2010 - Nov 2011Leicester, United Kingdom•Responsible for providing a supported housing management service to tenants mental health issues.•Networking with the local authority housing departments and social services. •Assessing housing requirements for Homeless People.•Writing reports, planning budgets, supervising teams and developing policies. •Providing training to new staff on company procedures and acting as a shadow whilst in training.
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Deputy Team CoordinatorTrident Housing Association Aug 2005 - Apr 2009Sandwell•Responsible for the day to day running of rented properties in my scheme.•Working in a range of teams to manage homeless young people projects.•Problem solving, including Anti-Social Behaviour in a complex environment.•Networking and partnership working for new business developments.•Managing repair projects and ensuring that they are completed by deadlines.•Regularly liaising with external agencies i.e. Police, Hostels, CAB, Jobcentre and Social Services. •Inspecting properties, including pre-void inspections. •Enforcing tenancy conditions and ensuring properties are in good condition. • Dealing with rent arrears and taking the necessary steps.
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Project/Support WorkerMidland Heart Nov 2003 - Aug 2005Sandwell•Support worker role, offering advice and guidance to homeless young people.•Tenancy Management support in a challenging environment including anti social behaviour.•Assisting with job applications for the young people.•Conducting monthly housing related tenancy reviews.
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Sales And Customer ServiceBt Cellnet Dec 2000 - Aug 2003Hertfordshire• Sales of telecommunications products. • Assisting customers with pre purchase decisions and after sales support.
Yvonne Maponga Skills
Yvonne Maponga Education Details
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1St Class
Frequently Asked Questions about Yvonne Maponga
What company does Yvonne Maponga work for?
Yvonne Maponga works for British Gas
What is Yvonne Maponga's role at the current company?
Yvonne Maponga's current role is Learning and Development Consultant at British Gas.
What is Yvonne Maponga's email address?
Yvonne Maponga's email address is yv****@****o.co.uk
What schools did Yvonne Maponga attend?
Yvonne Maponga attended De Montfort University.
What are some of Yvonne Maponga's interests?
Yvonne Maponga has interest in Environment, Children, Education.
What skills is Yvonne Maponga known for?
Yvonne Maponga has skills like Project Management, Management, New Business Development, Leadership, Entrepreneurship, Team Management, Market Research, Sales, Staff Management, Creative Strategy, Marketing Communications, Business Research Issues And Analysis.
Who are Yvonne Maponga's colleagues?
Yvonne Maponga's colleagues are Cameron Wilson, John Cheesworth, Michelle Walter, Ivan Rankovic, Neil Graves, Emlyn Pocock, Beverley Green.
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