Yvonne Maponga Email & Phone Number

Leicester, United Kingdom

• Delivering training to staff and ensuring they are equipped with the knowledge, skills and motivation to carry out their daily tasks. • Supporting with the ongoing improvement of employees' skills whilst enabling them to fulfill their potential.• Identifying training and development needs regular consultation with business managers and Performance Coaches.• designing and expanding training and development based on the needs of the individual;• working in a team to ensure satisfactory delivery of training;

Leicester, Leicestershire, United Kingdom

•Leading a team of up to 14 Customer Service Advisors.•Managing team performance against KPI's within an FCA regulated environment and driving exceptional customer service.•Listening and reviewing customer calls and giving quality feedback for QA purposes. •Resolving escalated complaints in a timely and effective manner.

Leicester, United Kingdom

•Responsible for providing a supported housing management service to tenants mental health issues.•Networking with the local authority housing departments and social services. •Assessing housing requirements for Homeless People.•Writing reports, planning budgets, supervising teams and developing policies. •Providing training to new staff on company procedures and acting as a shadow whilst in training.

Sandwell

•Responsible for the day to day running of rented properties in my scheme.•Working in a range of teams to manage homeless young people projects.•Problem solving, including Anti-Social Behaviour in a complex environment.•Networking and partnership working for new business developments.•Managing repair projects and ensuring that they are completed by deadlines.•Regularly liaising with external agencies i.e. Police, Hostels, CAB, Jobcentre and Social Services. •Inspecting properties, including pre-void inspections. •Enforcing tenancy conditions and ensuring properties are in good condition. • Dealing with rent arrears and taking the necessary steps.

Sandwell

•Support worker role, offering advice and guidance to homeless young people.•Tenancy Management support in a challenging environment including anti social behaviour.•Assisting with job applications for the young people.•Conducting monthly housing related tenancy reviews.

Hertfordshire

• Sales of telecommunications products. • Assisting customers with pre purchase decisions and after sales support.