Responding to InquiriesProviding Information and AssistanceMaintaining Records by maintaining detailed documentation of customer interactions, including inquiries, complaints, and resolutions.Cross-Selling and Up-Selling by identifying opportunities to promote additional products or services to customers based on their needs and preferences.Gathering Feedback through collecting of feedback from customers regarding their experiences with products, services, and overall satisfaction.

• Ensured accuracy in financial transactions and prevents errors or discrepancies from occurring by keeping goods records and checking invoices against due payments.• Generated and sent out delivery notes and invoices that expedited the billing procedure and made sure that every transaction recorded, making it simpler to find any unpaid bills or past-due invoices and to contact clients on time.• Supervised the quality of goods loaded onto trucks for delivery, ensuring that customers received their orders in perfect condition and minimizing the risk of returns or complaints.• Prepared daily report analysis of the tonnes of goods sold against the expected amount of money, aided in identifying any discrepancies in sales and revenue, allowing for prompt resolution of any issues that may arise.• Checked delivery notes returned from the customer stamped and signed, ensuring that the goods received in good condition avoiding delivery disputes.• Established proper inventory checks and controls by conducting regular inventory checks and implemented strong controls that minimized the risk of theft, loss, or errors in their stock levels.• Ensured staff and customers’ adhered to the company's safety measures that prevented accidents and injuries, created a safe environment for everyone.• Weighed trucks leaving the organization's local weighing bridge to ensure compliance with the rules and regulations• Conduct audits for compliance with safety standards, identify any areas for improvement in order to maintain a safe work environment and efficient operations • Generated credit and debit notes for any discrepancies in deliveries or returns.

• Reviewed the draft generated by speech recognition software to ensure that it is 100% correct and reflects the original content.• Interpreted audio recordings and transcribed into written text for further analysis, ensured 100% accuracy by cross-referencing the transcriptions with the original recordings.• Check for inaccuracies, errors, and missing elements to ensure that the entire document is correct.• Maintained a high level of confidentiality throughout the transcription process to protect sensitive information. • Collaborated with team members to address any discrepancies and ensure consistency in the final deliverable.

• Automated real-time stock level tracking using SAP software, which simplified the entire supply chain process.• Generated and issued invoices for all orders placed that prevent discrepancies and streamline operations.• Conducted regular audits to reconcile physical inventory with system records, ensuring data accuracy.• Maintained a high level of accuracy and efficiency in inventory management by ensuring correct customer billing and correct financial statements.• Minimized errors and improved overall financial transparency within the organization by maintaining daily data for weekly and monthly reporting using Microsoft Excel.• Forecasted and planned based on accurate inventory data allowing timely decision-making based on up-to-date stock information.• Created a daily sales reconciliation report to track discrepancies and identify potential issues, resulting in faster resolution and improved overall operational efficiency.• Received goods from various branches and recorded them in the system to update inventory levels, streamlining the process of tracking stock movement and avoiding discrepancies between physical inventory and system records.• Assigned goods in stores based on demand and expiration dates to ensure efficient inventory management and reduce waste.• Conducted physical inventory counts on a regular basis to confirm the accuracy of system records and spot any inconsistencies for quick fixing.• Loaded goods into the waiting trucks for delivery to customers, ensuring accurate order fulfilment.• Received loading sheet from the salesperson and double-checked to ensure all items accounted for.

• Maintained accurate records of inventory levels and communicated any discrepancies to the appropriate departments• Collaborated with the warehouse team to streamline order fulfillment processes and improve efficiency.• Collaborated with the logistics team to optimize delivery routes and minimize transportation costs.• Implemented quality control measures to ensure accuracy in order fulfilment, enforcing global standards and customer satisfaction.• Facilitated returns and exchanges to maintain customer satisfaction. • Ensured compliance with safety regulations and quality standards to guarantee customer satisfaction. • Generated daily sales reconciliation reports and inventory tracking to optimize supply chain efficiency.• Changed product prices as needed using Ibis software.• Resolved any discrepancies in billing and maintained accurate records of all financial transactions.• Processed job tickets and order confirmation receipts for the production and dispatch departments to ensure smooth operations. • Conducted regular audits of inventory levels to prevent overstocking or shortages.• Liaised with graphic and design departments to make the necessary changes if a new customer or product is introduced, or if the print design on the goods changes.