Reservations Manager
Aviareps London
Oct 2018 - 2019
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Yvonne Pascal Email & Phone Number
Reservations Manager at Aviareps London
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Role
Reservations Manager at Aviareps London
Location
Greater London, England, United Kingdom
Who is Yvonne Pascal? Overview
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Yvonne Pascal is listed as Reservations Manager at Aviareps London based in Greater London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Yvonne Pascal.
Yvonne Pascal previously worked as Reservations Manager at Aviareps London and Weekend Coodinator at Chestertons. Yvonne Pascal holds Travel And Tourism With Languages German & French - Institute Of Linguists 1 & 2 from Thurrock Management College.
Profile bio
About Yvonne Pascal
An experienced professional with a commitment to customer service with leadership qualities and skills gained over several years in various travel and administrative roles within well respected companies. A highly reliable and resilient focused individual, able to work across many different areas of the business. Adaptable to changing business needs within service orientated businesses. The ability to communicate, connect and develop trust and confidence effectively with colleagues and customers at all levels.Now seeking new challenges where I can continue making valuable and effective contributions within a new organisation whether in Travel or other industry.
Listed skills include Tourism, Management, Amadeus, Ticketing, and 8 others.
9 roles · 47 years
Yvonne Pascal work experience
A career timeline built from the work history available for this profile.
Weekend Coodinator
Jun 2018 - Oct 2018
Business Improvement Manager
Part of team of managers responsible for setting up Global Contact Centre in UK for Etihad. Interviewing, training, procedures setup, Call migration plans & market continuation plans for new markets introduced into contact centre for efficient call handling of global customer calls. Assisted with introduction and cutover of new GDS system into contact center.Various business improvement initiatives introduced with an eye to streamlining existing processes and procedures to improve overall call handling in global contact centres.
2012 - May 2017
Projects - Customer Services Manager
Etihad Aiways
Participated in a network business improvement initiative for the airline, which was to identify all the variances of each of the airlines ticketing/sales offices processes and procedures, so that we could consolidate and streamline them for better clarity and handling of our processes. Responsible for keeping the EY website information updated and accurate. Researched and participated in the introduction of sales iniatives which resulted in a $7m revenue increase and maintained/coordinated this service.
2010 - 2012
~2 yrs
Customer Contact Manager
Part of management team responsible for the set up of first station outside U.A.E for Etihad Airways. Responsible for ticket office and 9 staff, handling incoming calls, customers face to face, ticketing requirements, hotels and Chauffeur car arrangements. Also responsible for outsourced Call centre staff performance and product training. Systems used Amadeus (native), QuickRes, Sabre sonic, Pars (native)
May 2004 - May 2010
Team Leader
Mindpearl - Customer Contact Centre
Global Contact Centre handling International calls in various languages with over 200 customer service agents. Systems used - Lucent, Total view, Avaya. Pars & Quickres(Dominus)
May 1999 - Dec 2003
Team Leader
Monthly rotational role between Ticket office, Pre-paid & Ships Crew Department & Reservations Department.Passed BA fares & ticketing parts 1 & 2 Passed Swissair Basic & Advanced fares & ticketing courses.
Dec 1985 - May 1999
Reservations Ticketing Agent
Jetset Tours International
Reservations and Ticketing agent for Jetset Tours, specialist tour operator for Australia/ consolidator for Air New Zealand.Processing of tailor made holidays, fares & ticketing for extensive round the world intineries.
1984 - 1985
~1 yr
Administrative Assistant/ Reservation Agent
Responsible for travel arrangements of members of the society. Tailor made holidays to Austria, Inter-continental & Domestic rail bookings, Ferry bookings. Backup secretarial duties and assisted with the Educational Visits & Exchanges programme for young people between UK & Austria.
1980 - 1984
~4 yrs
1 education record
Yvonne Pascal education
-
Thurrock Management College
FAQ
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What is Yvonne Pascal's role at their current company?
Yvonne Pascal is listed as Reservations Manager at Aviareps London.
Where is Yvonne Pascal based?
Yvonne Pascal is based in Greater London, England, United Kingdom.
What companies has Yvonne Pascal worked for?
Yvonne Pascal has worked for Aviareps London, Chestertons, Etihad Airways, Etihad Aiways, and Mindpearl - Customer Contact Centre.
How can I contact Yvonne Pascal?
You can use AeroLeads to view verified contact signals for Yvonne Pascal, including work email, phone, and LinkedIn data when available.
What schools did Yvonne Pascal attend?
Yvonne Pascal holds Travel And Tourism With Languages German & French - Institute Of Linguists 1 & 2 from Thurrock Management College.
What skills is Yvonne Pascal known for?
Yvonne Pascal is listed with skills including Tourism, Management, Amadeus, Ticketing, Sabre, Team Leadership, Airports, and Airlines.
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