- Worked on Worcester site (MFG11) project: reduced the overall budget by 20%; drafted, revised, and negotiated the contracting terms with the selected architectural and engineering supplier; developed a payment and approval process for the project.- Developed an optimized overseas shipment flowchart.- Led to build up strategic relationship with US local suppliers.

- Assisted in executing 15 market research projects in oncology, neurology and fertility therapeutical areas.- Coordinated with internal and external resources for information collection, synthesis and insight generation.

Conducted market research and developed an easy-to-follow implementation plan and a social media education plan for the Hefty Energy Bag Program.

- Managed key accounts with annual service revenue $10M. Doubled revenue of two key accounts within two years.- Increased the efficiency of customer incident response by 30% and reduced customer complaints by 10%.- Led cross-functional teams to evaluate customer complaints, identified sources of dissatisfaction, and provided corrective actions.

- Managed $22M of annual service spending. Exceeded annual saving targets by 20%.- Developed and implemented supplier qualification standards, selection processes, and management processes.- Set category strategies and led new supplier qualifications and supplier selections.