Yvonne Tan Email and Phone Number

Achievement :• Final Nominee for Employee of the Month (2021)Job Responsibilities: • Greeting and acknowledging guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting. • Presenting menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials. • Preparing seating assignments prior to service and present plan to restaurant during pre-shift meeting. • Addressing guest requests or complaints and escalated major complaints to manager. • Handling daily cashier operations and balance reconciliation at day end. • Performing administrative tasks for restaurants as required by management (i.e., correspondence emails)

• Interfaced with customers to assess food needs, recommended dishes, and upsold beverages, appetizers, and desserts; answered questions about menu items and recipe ingredients. • Accurately communicated patrons’ orders to kitchen staff and entered orders into POS systems to facilitate billing. • Prepared tables for meals by setting up linens, silverware, and glassware, and by removing used or dirty dishes and glasses from tables and counters. • Followed up with diners throughout service to ensure food was prepared to their satisfaction and address additional requests or needs.

• Responsible for operating F&B outlets. • Monitored F&B service operations are running smoothly.• Organized duty roster of service staff. • Cost control, inventory.• Training Maintaining SOP for quality. • Introduced innovative ideas for generating targeted sale.• Focused on guest interaction and communication.