Yvonne Waruingi Email and Phone Number

Provides customer service excellence while being prompt, efficient, and professional to a wide range of customers. Proactive with responding and resolving customer's requests and concerns while assisting with purchases and fueling transactions. Manages payments, balance sheets, discrepancies, and stock. Remains adaptable with performing job-related duties and ad hoc tasks.

General Manager & Country Representative, Managed and strategically planned logistics while overseeing warehouse, transportation, and customer services for East Africa territory. Key liaison for negotiating with suppliers, manufacturers, retailers, and consumers. Directed, optimized and coordinated full order cycle while tracking quality, quantity, stock, delivery times, transport costs and efficiency. Arranged warehouse, catalog goods, plan routes and process shipments, and mediator for operational issues. Ensured compliance, regulations and ISO requirements were met while overseeing cost, productivity and accuracy targets were achieved. Key Achievements: - Supervised, coached and trained 16 warehouse employee workforce utilizing best practices for training.- Maintained metrics and analyze data to assess performance and implement improvements.

Curator, Export Manager & SalesCurated exclusive gallery that hosted prestige 180 artists globally for luxury art items for high net worth clients. Consulted the clients regarding insurances, duties, and compliance of regulations. Created and maintained strong customer relationships while participating in the organizations’ events and sales activities. Assessed new creative marketing and sales opportunities, collaborated with executive board to ensure efficiency and effectiveness of exports program, and optimized client outreach.

Manager & Curator- Art Gallery, Directly responsible for staff management, recruitment, training and acted as liaison for voluntary groups. Supervised and led collection of artifacts or works of art and acquiring objects/collections of interest to the museum & gallery. Oversaw the planning, organizing, and development of events. In charge of tasteful visual merchandising to engage observers, acquisitions, and record keeping. Produced materials and articles for internal and external publications. Liaised with community, board management, governors, trustees, local council, and political groups to secure the future of the museum.Key Achievements:- Additional experience as Personal Assistant for the Managing Director at the Cultural Heritage.

E-Commerce Assistant Manager & Branch Sales Manager, Oversaw, managed, planned, and maintained web product development and marketing strategies for company E-Commerce and mobile website. Directed web operations and activities, led and conceptualized product strategy and enhancements, and drove improvement strategies in key metrics. Analyzed and measured web performance, oversaw day-to-day operational and inventory activities, streamlined projects and collaborated with IT, marketing, sales, customer service & supply chain departments. Key Achievements: - Drove 20% increase in international sales through product web release strategy; measures and analyzes web performance to drive improvement in key metrics.

Graphics Designer / Sales Executive

Graphics Designer / Sales Executive