Yvonne Brooks Email & Phone Number

Edmonton, Alberta, Canada

- Senior position - Performing the chief’s duties in their absence.- All the duties of CIA 2 agents (as listed previously).- Approvals for price overrides and other authorizations not requiring high level management.

Edmonton, Canada Area

- Training new associates.- Ensuring processes are being followed properly and implement new processes as they are introduced. - All the duties of part time agents (as listed below).

Lethbridge, Alberta

-Supervises the Geek Squad team and drives the financial and operational outcomes of the Precinct.-Provides coaching and motivation to Geek Squad Agents and other store employees as needed to achieve sales and operational goals.-Manages the profitability and performance of the department through use of the designated scorecards and assessments.-Ensures the agents are fully trained and all applicable training is completed including certification.-Manages the repair, install, and support of both PC and Consumer Electronics product to customer satisfaction.-Develops, maintains, and communicates up-to-date knowledge of Geek Squad strategies to team.-Assists in helping to drive In-Home business.-Completes Customer Service Evaluations (CSEs) for Agents according to the frequency and standards identified by the store.-Provides input to schedule and reviews schedule for accuracy. Monitors Precinct coverage frequently; confirms adequate zoning.

Lethbridge, Alberta

Responsibilities of diagnostics, repairs, sales, and customer service include:Regularly test and replace hard drives, power supplies, RAM, and occasionally replacement of desktop motherboards.Frequent loading and updating of operating systems, backing up and transferring of data while ensuring the confidentiality of all customer data.Scanning systems for malicious viruses (spyware, malware, trojans and others) and removal of infection.Use of MRI and other approved tools and applications.Efficiently assist clients at the counter and over the phone to resolve service and repair issues.Promote and sell Geek Squad services to enhance the client's in-store experience.Check returned products for functionality, wipe any previous customer information, and verify there are no additional problems.Process client transactions, document work completed, and facilitate client unit shipments for off-siteservice in a timely manner.

Duncan, B.C.

Responsibilities of diagnostics, repairs, sales, and customer service include:Regularly test and replace hard drives, power supplies, RAM, and occasionally replacement of desktop motherboards.Frequent loading and updating of operating systems, backing up and transferring of data while ensuring the confidentiality of all customer data.Scanning systems for malicious viruses (spyware, malware, trojans and others) and removal of infection.Use of MRI and other approved tools and applications.Efficiently assist clients at the counter and over the phone to resolve service and repair issues.Promote and sell Geek Squad services to enhance the client's in-store experience.Check returned products for functionality, wipe any previous customer information, and verify there are no additional problems.Process client transactions, document work completed, and facilitate client unit shipments for off-siteservice in a timely manner.

Moscow, Russian Federation

Support and maintain hardware and software within my job related tier of security.Support and maintain the standalone (dirty feed) systemsAudit equipment including inventory, ordering, replacing and disposing of equipment for both networks.Maintain the shared mailboxes and distribution listsSupport and maintain the ECHO telephony and Polycom VTC systemsDepartmental editing of the SharePoint site as a Power UserMaintain the Security Operating Procedures records and account logsMonitor systems for security issues and report issues for investigationTrain new members of incoming ITSO staffPurchase toner and ink for support of all printers (all security tiers)Printer repair – fuser and formatter board replacements as well as basic maintenanceAdminister user accounts using Microsoft Management ConsolePerform remote rebuilds on workstations

Warranty repairs - Responsible for assessing manufacturer and extended warranty claims, diagnosing, ordering parts, completing repairs, warranty/write off recommendations, and cause of damage assessments.Non-warranty repairs - Responsible for diagnosing problems, ordering parts, completing repairs, discussing repair/replace options with customers, system recoveries, set-ups, and data back-up and virus removals.

Senior member of the electronics department that required extensive knowledge of product use, and capabilities. Responsible for sales, stock flow, guidance to the junior members and the merchandising of the department. Provide customers with product suggestions based on their needs and skill set and even performing in home computer set-ups for customers.