International Business and Education Consultancy

Experienced student services manager providing consultancy services for the development and management of student welfare, IAG and student financial services in Further and Higher Education. International student recruitment, immigration, accommodation and welfare service development. Working majorly in the Primary, Secondary and Further Education sectors on the development of policies, procedures and systems related to student support fund monitoring, audit requirements and government financial returns. Managing the introduction of 24+ Loans. Development and delivery of training to improve Customer Service for FE and HE staff and students. Development of business and commercial opportunities in the education sector from Primary through to Higher education including Governance development, support and review.Available for bespoke project management. Management and organisational advice; Analysis of business processes and implementation of improvements; overseas recruitment representation/activities.

Online retailer of Designer Playdolls and Collectible Bears.

Amaven Healthy Communities is a 'Social Enterprise '​ 'not for profit'​ company which aims to improve the health and wellbeing of communities by promoting healthy lifestyles and physical activity.

Interim Manager of the Learner Advice Team including Finance and Welfare, Guidance service and student admissions.

Management of the Learner Services bases including Information Advice and Guidence, the Counselling service, the Contact Centre, Customer Service and Mailroom functions. Resposnible for the development and management of systems to monitor learner support systems including Student welfare and financial support (including Access to Learning Fund (ALF), EMA, Adult Learning Grant (ALG), Learner Support Funding LSF, 16 - 19 Bursary, Student Finance England, Care 2 Learn, Career Development Loans), accommodation and childcare.Ensuring college fully responded and met its responsibilities in relation to funding and immigration, advising management on content and implications of legislative changes. Designated Safeguarding Officer and CRB Countersignatory. Developed and deliveedr a programme of staff development to meet legislation and national guidelines. Management of budgets related to learner support funding, with responsibility for government funding returns and audit. Management reporting relating to learner support services, with recommendations for improvements. Management of large team of staff including, planning, deployment, recruitment. appraisal, redundancy, disciplinary, dismissal, motivation and pastoral support. I worked with external agencies and college managers to develop service provision. Development of the IAG service to maintain national quality standards (Matrix).

Management of the International Office and team. Recruitment of overseas student to college programmes through International marketing activities. Organisation of exhibitions and representing the college overseas. Establishing and maintaining relationships with Educational Agents worldwide. Welfare and support for International students. Building an advice service on immigration and cultural issues. Development of admissions procedure for overseas applications. Providing quality accommodation for students by setting up of a host family and accommodation network and associated legislative policies and procedures. Assessing fee eligibility for FE and HE including staff training. Development and management of bespoke short courses. Export of freight. Risk Assessment. Budgeting and Business planning.

Administration and development of funding applications to European Transnational and Structural funds including ERDF, ESF, Lottery, Socrates and Leonardo. Monitoring and reporting of projects including financial returns to Government Office and European Commission. Events management of European con-ferences. Represented the college at overseas conferences.

Invoicing and credit control. Liaising with local authorities regarding contract work and payment of invoices. coordination of jobs to work teams. Database management and office administration. Implementing new invoicing system. Investors in People Key Worker

Arrangement of domestic and worldwide travel services including airline and rail ticketing, business travel, foreign currency and visa advice. Cash collection, banking arrangements and the administration clients bookings.