A cross-functional IT executive, I'm known for fierce customer advocacy, strategic vision and laser focus on business transformation. I build and lead partnerships at all levels of the organization committed to external and internal customer objectives. Identifying and articulating challenges, even when controversial, is vital. I encourage differing opinions, direct dialogue, and diversity, as unique perspectives and collaboration give rise to creative solutions and better outcomes. My superpower is building trust and making others feel valued and safe. Thus, elevating all to their greatest potential enabling calculated risks to result in breakthrough innovation. HIGHLIGHTS: o Deep aptitude in infrastructure services, application development, and information security. Employs a consultative approach with business and technical teams identifying challenges/opportunities/objectives. o Applies critical thinking, quantitative analysis, and good old-fashioned common sense to solutions and integrates global, virtual, matrixed and other partners for perspective, consensus and improved adoption. o Demonstrates leadership and proactive ownership implementing products and services that put the customer experience first and foremost. o Employs genuine curiosity to portfolio/project management to identify, simplify and improve processes and mitigate risks.o Expertise in financial planning, ROI, ITIL, IT service management, governance, demand/capacity planning, audit, and compliance. o Owns and executes strategic plans driving operational excellence.o Draws on genuine relationships to influence and collaborate across all levels.o Leads with a strong bias towards action based on data.o Actively recruits, mentors and coaches.o Creates vision from ambiguity. Embraces change. Builds and drives major IT operations, cultural transformations, and enterprise-wide organizational programs shifting behaviors and mindset. o Leverages communication talent to distill and present actionable informationfor customers and internal/external audiences.
Listed skills include Management, Vendor Management, It Operations, It Management, and 20 others.