Having worked in different sectors within my career, I believe it all comes back to delivering exceptional service. I have a proven track record of delivering excellent customer service by meeting their needs and expectations, even in difficult, sensitive situations. Previous colleagues have described me as “endlessly hardworking and result focussed”, “diplomatic and calm in a crisis”, which enables me to recognise, and adequately deal with, difficult situations.Through experience, I have built up a valuable skill set, including the ability to encourage, motivate and lead others, particularly during challenging times. This I believe is due to the fact that I am able to think outside the box, to quickly find workable solutions for problems or issues and establish a rapport easily with others. My experience in Local Governments and the private sector has enabled me to set up and deliver a wide range of policies, procedures, and monitoring to ensure effective and efficient budget management, governance reporting and evaluations of the projects I have undertaken. Having successfully consolidated my experience and previous qualifications with a Diploma in Facilities Management, I am looking for an exciting opportunity to enhance and expand my skills and knowledge.