Yvonne Khoo, Pmp, Csm, Gblss

Yvonne Khoo, Pmp, Csm, Gblss Email and Phone Number

Independent Project Consultant @ None
Yvonne Khoo, Pmp, Csm, Gblss's Location
Portland, Oregon, United States, United States
Yvonne Khoo, Pmp, Csm, Gblss's Contact Details

Yvonne Khoo, Pmp, Csm, Gblss work email

Yvonne Khoo, Pmp, Csm, Gblss personal email

About Yvonne Khoo, Pmp, Csm, Gblss

I'm a forward thinking Technology Program Manager with over 15 years' experience managing people, processes and systems for large highly regulated companies.An instinctive problem solver with a passion for process, I use Lean Six Sigma and Project Management methodologies gained in the financial industry to deliver lower costs, increased efficiencies and higher quality to demanding requirements.I believe in communicating authentically and making the complex simple to achieve the right outcome.With my operational mindset gained on 3 continents, I enjoy connecting the dots across cultures, business and technical functions to achieve collaborative sustainable solutions.I work best in purposeful companies that promote a culture of continuous improvement for their people and systems. My interest is with roles that focus on Lean solutions and process improvements within Service Delivery or Technology Operations.PMP, ITIL and Lean Six Sigma Green Belt certifications.Specialties: Process Improvement, Lean Six Sigma, Project Management, Program Management Office (PMO), Change Management, Operations Management, Quality Management, IT Service Management, Transition/Transformation Programs, Systems Integration, Enterprise Tool Design, Client Service Delivery, Vendor Management, Business Requirements, SDLC (Systems Development Life Cycle), Waterfall and Hybrid Project Management Methodologies

Yvonne Khoo, Pmp, Csm, Gblss's Current Company Details
Self

Self

Independent Project Consultant
None
Yvonne Khoo, Pmp, Csm, Gblss Work Experience Details
  • Self
    Independent Project Consultant
    Self
  • Self
    Independent Lean Consultant
    Self 2015 - Present
    Portland, Oregon Area
    Completed entrepreneurship and technical food courses to identify opportunities to help small businesses create operational efficiencies (or my own Malaysian Nyonya Straits food concept). Volunteered at non-profits to improve operations and remove waste (ReStore PDX, Depave).
  • Pmi Portland Chapter
    Speaker Project Manager For Pmi Portland 2017 Annual Conference
    Pmi Portland Chapter Mar 2017 - Nov 2017
    Run by volunteers, the Annual Conference at the Oregon Convention Center is the chapter's key event of the year, promoting education and networking opportunities for 2000+ members.Led team of 6 to evaluate and support 26 speakers across 6 tracks (including Leadership, Business Analysis, Agile, training labs).Along with weekly meetings, project planning, vendor management and speaker contracts, developed processes, templates and surveys to standardize speaker evaluation and requirements. As result, recognized as Volunteer of Month.As part of organizing committee, coordinated with Conference Director, Marketing and Web teams around Collaborate and Innovate theme to hold most successful conference to date, attracting 450 attendees.
  • Oregon Mutual Insurance
    Technology Program Manager
    Oregon Mutual Insurance 2013 - 2014
    Mcminnville, Or
    OMI is a regional mutual insurance company serving personal, business and farm insurance in 5 states. Led infrastructure portfolio and team of 8 resources to drive strategy, process improvement and operational efficiency for 200 users.Coordinated with IT teams and vendors to transition infrastructure and Service Desk to IT service provider. Oversaw projects to upgrade mainframe, open systems, network services, storage.Improved service delivery and integrated planning across portfolios by introducing Project Management framework and Change Management policies, refining performance metrics with improved Standard Operating Procedures.
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  • Bank Of America
    Program Management Office (Pmo) For Merrill Lynch Transition
    Bank Of America Feb 2009 - Feb 2012
    New York
    Key member of Technology Program Office driving planning, execution and governance of global multi-million dollar infrastructure portfolio - consolidating Merrill Lynch data centers, operations and applications into Bank.Collaborated across business and technical functions to coordinate meetings, change requests, issue/risk management, stakeholder communication and financial reporting for 5 programs across 40 projects.Worked with Change Manager to successfully complete program tollgate requirements.Facilitated weekly collection of KPIs and deliverables, ensuring compliance with enterprise Six Sigma DMAIC model.In partnership with Program Managers, adapted Enterprise project framework to align with complex Data Center portfolio, improving program reporting and resource planning.
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  • Bank Of America
    Senior Service Delivery Consultant | Process Analyst
    Bank Of America Oct 2006 - Feb 2009
    New York
    Managed relationship between business technology and Enterprise IT teams to translate business requirements into technical solutions for highly regulated Global Markets portfolio (included Windows/Unix server builds and storage upgrades).Actively engaged with project managers to prioritize, resolve issues and manage scope changes for up to 40 inflight projects, successfully meeting regulatory deadlines within budget.Other projects:Worked with Process Owners across business lines to analyze and redesign process maps, successfully integrating cross-functional capabilities into new Enterprise Service Management System (for Service Level, Problem and Incident Management processes).As part of DFSS (Design for Six Sigma) project team, led 5 remote engineers to install Tivoli license application, achieving license compliance on 30,000 servers and 100 mainframe partitions, reducing tool costs and standardizing enterprise-wide monitoring.
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  • Bank Of America
    Senior Manager - Technology Operations
    Bank Of America May 2000 - Oct 2006
    San Francisco
    Managed 30 technical staff to support business-critical systems and data for Global Equities businesses in 4 regions. Led continuous improvement efforts, performance management and standard operational procedures to produce highly responsive 24 x 7 virtual teams in support of high availability iSeries systems, data security, disaster recovery and application development.Drove projects which saved $2M in operational costs with seamless migration of 12 systems across regions and implementing Lean Six Sigma project to automate overnight batch processing.Continually improved change, problem and incident management processes and metrics in partnership with IT Enterprise teams to deliver SEC/SOX-compliant solutions and 99% system uptime.Managed annual forecasts, capacity planning and negotiations with IT vendors, reducing total cost of ownership (TCO) for business partners.
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Yvonne Khoo, Pmp, Csm, Gblss Skills

Financial Advisory Netcool Mac Os Metrics Reporting Consulting Pmo Infrastructure Insurance Service Desk Leases Windows Vendors Partitions Cost Derivatives Streams Mainframe Support Groups Introducing Business Administration Service Level Management Event Management Batch Processing Third Party Customer Support Merrill Lynch 250k Management Design Data Transformation Computer Science Science Funding Executive Reporting It Service Management Service Delivery Management Os/400 It Strategy Inventory Accuracy Enterprise Content Management Powerpoint Hosting Requirements Analysis Sharepoint Sdlc Execution Uptime Data Center Wales Capital Markets System Business Services Strategy It Consulting Consolidation Microsoft Office Operations Management Microsoft Excel Point Of Contact Disaster Recovery Enterprise Software Aris Documentation Project Management Reporting Incident Service Delivery Software Project Management Portland Application Lifecycle Management Problem Management It Management London Fixed Income Instrumental Configurations Operating Systems Applications Spirit Schedules Business Analysis Resource Management Thinker Consolidating Operations Change Management Streamlining Operations Microsoft Project Project Planning Service Management Remediation Sql Data Migration Change Communication Servers Ibm Iseries Peregrine Project Delivery Six Sigma Cab Google Groups Nexus Portfolio Itil New York Reviews System Migration Vendor Management Process Improvement Visio Software Charter Compliance Equities Outlook San Francisco Microsoft Word Project Portfolio Management Business Continuity Program Management Business Process Technical Service Delivery Lean Six Sigma Optimization Clarity Meetings Delivery Coordinated

Yvonne Khoo, Pmp, Csm, Gblss Education Details

Frequently Asked Questions about Yvonne Khoo, Pmp, Csm, Gblss

What company does Yvonne Khoo, Pmp, Csm, Gblss work for?

Yvonne Khoo, Pmp, Csm, Gblss works for Self

What is Yvonne Khoo, Pmp, Csm, Gblss's role at the current company?

Yvonne Khoo, Pmp, Csm, Gblss's current role is Independent Project Consultant.

What is Yvonne Khoo, Pmp, Csm, Gblss's email address?

Yvonne Khoo, Pmp, Csm, Gblss's email address is yv****@****ail.com

What schools did Yvonne Khoo, Pmp, Csm, Gblss attend?

Yvonne Khoo, Pmp, Csm, Gblss attended University Of Wales, Aberystwyth, University Of Wales, Swansea.

What are some of Yvonne Khoo, Pmp, Csm, Gblss's interests?

Yvonne Khoo, Pmp, Csm, Gblss has interest in Social Services, Children, Running (4 Marathons Including Boston), Economic Empowerment, Traveling, Education, Poverty Alleviation, Discovering New Foods, Disaster And Humanitarian Relief, Keeping Fit.

What skills is Yvonne Khoo, Pmp, Csm, Gblss known for?

Yvonne Khoo, Pmp, Csm, Gblss has skills like Financial Advisory, Netcool, Mac Os, Metrics Reporting, Consulting, Pmo, Infrastructure, Insurance, Service Desk, Leases, Windows, Vendors.

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