Provides a high level point of escalation contact for Post Sales Support issues. Drives executive escalation communication. Coordinate supply chain issue resolution, Provide Service Request entitlement approval and escalation management. Create and collaborate metrics with deep dive analysis of operational data with recommendations. Acts as a "productivity multiplier" linking both customer and Cisco resources in a coordinated manner through intimate knowledge of operational… Show more Provides a high level point of escalation contact for Post Sales Support issues. Drives executive escalation communication. Coordinate supply chain issue resolution, Provide Service Request entitlement approval and escalation management. Create and collaborate metrics with deep dive analysis of operational data with recommendations. Acts as a "productivity multiplier" linking both customer and Cisco resources in a coordinated manner through intimate knowledge of operational processes. Show less

Coordinate integration activities for transition of the Scientific Atlanta acquisition. Created initial ramp up processes and the implementation of Cisco tools, training, policies and procedures for integration of Scientific Atlanta into Cisco culture. Configure shell contracts for all SA customers to facilitate SAP to Oracle contract migration. Manage transition timeline for all MSO & Mid Tier customers from shell to full entitlement into the classic Cisco… Show more Coordinate integration activities for transition of the Scientific Atlanta acquisition. Created initial ramp up processes and the implementation of Cisco tools, training, policies and procedures for integration of Scientific Atlanta into Cisco culture. Configure shell contracts for all SA customers to facilitate SAP to Oracle contract migration. Manage transition timeline for all MSO & Mid Tier customers from shell to full entitlement into the classic Cisco experience.Coordinate & facilitate account team meetings for migration readiness and contract reviews. Show less

Planned and deployed OS and System Release Upgrades as well as Patching for the DST changes due to the Energy Policy Act. … Show more Planned and deployed OS and System Release Upgrades as well as Patching for the DST changes due to the Energy Policy Act. Key Contributions:▪ Managed and coordinated maintenance schedule with project management team and customers▪ Deployed Solaris OS system upgrades for Scientific Atlanta customer base▪ Deployed DBDS System Release upgrade with DST patches ▪ Deployed 707 Security patches across all customer DBDS systems▪ Streamlined the scheduled maintenance window process Show less

(Scientific Atlanta) Schedule, test, patch, deploy and upgrade Solaris 8 System Release, System Patches and Set-Top Box Code. Deployed new software code and tested compliance for the new 707 separable security 4250 /8300 Cable Cards Set-Top Boxes with M-Cards Monitored system resources. Performed start and stop processes to alleviate any resource bottlenecks or issues.Upgraded DHCT OS/Resapp on all set top boxes, cable modems, and accessories.Installed… Show more (Scientific Atlanta) Schedule, test, patch, deploy and upgrade Solaris 8 System Release, System Patches and Set-Top Box Code. Deployed new software code and tested compliance for the new 707 separable security 4250 /8300 Cable Cards Set-Top Boxes with M-Cards Monitored system resources. Performed start and stop processes to alleviate any resource bottlenecks or issues.Upgraded DHCT OS/Resapp on all set top boxes, cable modems, and accessories.Installed Solaris patches, perform pre-install system checksMonitor remote DNCS & Application servers.Troubleshot various cable devices such as QAMS, MQAM’s, QPSK & BIG. Also added new software to the customers download image list.Modify/edit crontab file.Performing XOD pre-installation checks and XOD server and client application upgrades.Facilitated daily Management Change Control / Status Review meetings ensure continuity and provide key stakeholders feedback and an opportunity to review/engage all change activities on a daily basis. Show less