Yvonne Vasquez G Email and Phone Number
Experienced telecomunication business professional, who have worked on many differents areas of responsibility. The combination of a strong IT background and the leadership demostrated on the business operation (customer service, mobile operation, data product development), have made a profesional able to transform and/or improve the processes and/or business model.Specialties: Customer Service strategic, Project Management & Process Improvement, COPC. Equal balance result oriented performance with people oriented approach.
Claro Rd
View- Website:
- claro.com.do
- Employees:
- 2167
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Director Operation ProvisioningClaro Rd Apr 2010 - PresentPosition manage logistic to support provisiong for fix services. Including CPE warehouse, process, quality, metrics, pay phones supports among others. Position reports to Company's vice- President.
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Professor And ConsultantUnibe Jan 2010 - Dec 2018Served as Professor on Strategic service management and also developed some research study on the use of Business game Simulators. Teach Service Management Virtual Class. -
Presidente Consejo DirectivoColegio Babeque Secundaria Sep 2010 - Oct 2011Babeque is a non-profit high school with a very high standard education. This was a non-remunerated position.
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Director It Corporate ProjectsClaro Codetel Nov 2007 - Dec 2009This position had accomplished the biggest IT project in the company and one of the biggest in the Corporation a in the Country. Leading 200+ professionals among direct and indirect reports and contractors, project replaced all aplications supporting billing, ordering and customer care (CRM),(Amdocs applications), succesfully migrating over 90MM of customer data.
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Director Data Products DevelopmentClaro Codetel Aug 2006 - Nov 2007Director Data Products development, Responsible for data products life cycle and company web portal strategic.Internetaccess, broadband, wireless connectivity among others products.
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Director Customer Service, Director Mobile Operation Among OthersVerizon Dr Aug 1986 - Aug 2006Claro Codetel previously was a Verizon subsidary in DR.Data product development manage live cycle for data Products as well as the Price and offerts for the consumer and business market. Customer service director responsible for all service channels (telephone, stores, e-service, customer help desk), implement service strategy and manage channel efficiency. +14 years on IT career
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System AnalystPucmm 1984 - 1986
Yvonne Vasquez G Skills
Yvonne Vasquez G Education Details
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Newfield NetworkCoaching Ontológico -
Service Management -
Marketing
Frequently Asked Questions about Yvonne Vasquez G
What company does Yvonne Vasquez G work for?
Yvonne Vasquez G works for Claro Rd
What is Yvonne Vasquez G's role at the current company?
Yvonne Vasquez G's current role is Experienced Director telecom. Business, Billing-CRM-OSS, IT professional; two Master: Marketing & Service management.
What schools did Yvonne Vasquez G attend?
Yvonne Vasquez G attended Newfield Network, Rochester Institute Of Technology, Instituto Tecnológico De Santo Domingo, Pontificia Universidad Católica Madre Y Maestra.
What skills is Yvonne Vasquez G known for?
Yvonne Vasquez G has skills like Leadership, Product Marketing, Solution Selling, Team Building, Voip, Account Management, Customer Satisfaction, Telecommunications, Business Analysis, Business Development, Negotiation, Competitive Analysis.
Who are Yvonne Vasquez G's colleagues?
Yvonne Vasquez G's colleagues are Yunior Duran, Juan Simon, Josermando Peralta De Peña, Anthony Mateo, Francisco Cabrera, Wilfredo Duverge Pozo, Josefina Ozoria.
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