Yvonne Way Email & Phone Number

Mississauga, Ontario, Canada

Day to day duties include:-log, monitor and action manually-created and autogenerated support tickets, using Service Camp-respond to and prioritize incoming support requests received via phone and email, based on level of urgency and location/time zone-provide support to Windows 8-10 users including hardware, software, computer peripherals, printers/scanners, telephones, cellphones-coordinate 3rd party support providers to end users, including logging and follow-up of support requests, ordering consumables-Office 365 Admin and Active Directory maintenance including creation, deletion, and update of accounts and licenses-assist with office moves, equipment and system migrations at locations across Canada

Ayr, Ontario, Canada

Dundas, On

195 The West Mall, Toronto, Ontario

Day to day operation of internal IT Service Desk. Supervision and leadership of team of 6 Level 1 Service Desk agents providing remote computer support to over 1,500 internal clients. Mentored and coached team of 8 Level 2 Technicians responsible for providing desk-side IT support and maintenance of all desktop computers.

Toronto, Ontario

Provided phone, email and desk-side IT support in a high-pressure, legal environment of approximately 1,200 employees, including after-hours on-call support for remote and international end-users

Toronto, Ontario

Provided phone, email and desk-side IT end-user support, provided classroom, one-on-one and seminar-style training to administrative and professional end-users in corporate law firm consisting of over 1,000 employees

French Language Studies

Certificate, Practical Management Strategies