Yvonne Wilson Email and Phone Number

Technical advisor to startups on cybersecurity

After publishing two editions of a technical book on cybersecurity, specifically identity and access management, I am working on a mystery novel that will incorporate elements of identity.

Established a compliance team to implement information security and data privacy compliance with best practices.Built a governance, risk and compliance (GRC) function that: * Achieved strategic security and privacy certifications, including SOC2 and preparation for GDPR * Formalized internal compliance operations in support of existing certifications * Addressed inquiries from customers and data protection authorities * Created technical plan and roadmap for GDPR certification * Created internal risk management processes as part of an integrated Information Security Management System (ISMS)

Director of Customer SuccessBuilt world-wide Developer Success team of 20 engineers in 15 countries to support developer customersDeveloped internal onboarding program to train newhires on Auth0 and Identity Management protocols (Oauth, SAML, WS-Fed, LDAP)Managed team that:* Implemented multi-tier support model & escalation process* Created processes to handle production outages, follow-the-sun situations, and escalations* Implemented new customer notification process for breaking changes* Implemented community support model for free customers* Developed tools and a framework for scaling all the above from an operations and people perspective* Created comprehensive reporting of performance metrics* Maintained high average satisfaction (>90%) and decreased average resolution time by 71% during a period of 678% tenant growth and 267% ticket growth

Founded cloud-based Identity Management services for the Oracle Managed Cloud.* Created strategic roadmap for identity management services and delivered to that roadmap* Conducted sales presentations on cloud identity services to prospective customers* Helped close several sales deals by providing identity management expertise* Lead technical architect for individual services and customer projects* Created marketing and sales collateral* Developed pricing models and standardized cloud service package definitions* Defined and streamlined processes to deliver consistent, repeatable results* Built team to deliver cloud-based identity management services* Built service delivery partnerships with support organizations* Achieved successful cloud identity management deployments for customers leading to add-on business

Defined process for creating IT technology strategy and organized team of 15 senior architects to create a comprehensive technology strategy to complement business strategy. Strategy covered technology directions for data centers, storage, security, network, integration, collaboration, social networking, client platforms, human resources and business applications. Resulting strategies were successfully reviewed with business partners every 6 months and drove prioritization and funding of strategic projects.

* Managed team that defined IT security strategy and architecture including identity provisioning, authentication, authorization, federated single signon, compliance, and data protection. Team defined technology directions, created prototypes and pilot deployments and created architectures for production deployments.* Led architecture definition for experimental employee-facing deployment of OpenID. Member of cross-organizational team that defined purpose of service, overall function, privacy and records retention compliance, and support model. Organized architecture and security reviews. Lessons learned from deployment (in production use for 2 years) leveraged for communications with customers.* Managed architecture and mentored junior architects defining architecture for Sun's second identity federation. Project deployed and in use since 2007 for outsourced HR applications.* Proposed value of identity federation for IT outsourcing, defined architecture for identity federation between Sun and outsourced business partners and led cross-organizational team that deployed Sun's first identity federation in 2005 and several more federations afterward for IT applications.* Led team that created architecture for internal single signon infrastructure. Resulting world-wide service deployed and in use since 2003.* Led team that created architecture and drove deployment of world-wide directory service that was used for employee identity profiles and authentication, building profiles, printers, email routing, and application profiles. Also drove creation of management and governance processes for the service.

Managed team of senior architects conducting research and defining architecture for application-related areas. Research included use of XML for dynamically generating different versions of documents for different audiences, architecture strategies for disconnected/intermittently-connected computing, thin-client computing, code-reuse libraries for Java applications, application development technologies and patterns, and use of directory services.

Proposed and led effort to automate testing of new releases of several financial applications. Wrote automated test scripts, conducted testing, analyzed results and wrote report on cost effectiveness of automated testing.Member of team that migrated Sun from aging financial systems to use of Oracle financials application suite. Responsible for data migration and automated load testing.

Designed and developed active data dictionary to control data validation and access control for suite of next-generation ERP software.