Served as the cloud infrastructure advisor for all business lines, delivering expert analysis, solution development, and support to project managers and developers.• Provided comprehensive guidance on cloud policies and compliance requirements, ensuring alignment with organizational standards.• Designed and implemented solutions for seamless interaction and collaboration with vendors using Microsoft Azure.• Supported and engineered solutions across Microsoft Azure, Office 365, Intune, and Exchange Online, including both hybrid and on-premises environments.• Managed firewall support, including rule implementation and troubleshooting, to ensure secure network operations.• Acted as a Salesforce Administrator, managing platform configurations and user support.• Recognized for expertise in troubleshooting complex issues related to Azure, applications, and on-premises infrastructure, serving as a top-tier problem solver.

As a member of the Modern Operating Systems team, provided advisory, support, and deployment for Windows operating system servers hosted on vSphere, AWS, and on-premises across the organization.• Designed, supported, and deployed Windows server environments on vSphere, AWS, and local infrastructure.• Managed installation and support for Microsoft Print Server and PrinterLogic, ensuring efficient printing operations.• Delivered remote office support for infrastructure and end users using various remote tools, enhancing operational efficiency.• Administered desktop environments, including Microsoft Windows 10 and 11, as well as Office 365 applications.• Oversaw Active Directory administration and provided support for Hybrid Azure AD (Microsoft Entra ID).• Administered Exchange Online and hybrid environments, ensuring reliable email services.• Programmed and maintained Cisco switches, ensuring network stability and performance.• Managed Group Policy Objects (GPOs) and Intune policies to enforce security and configuration standards.• Represented Western Canada on the Change Advisory Board (CAB), contributing to change management and IT governance.• Implemented and administered Salesforce, supporting all business lines and ensuring effective use of the platform.

Directed the hiring, supervision, motivation, and performance evaluation of 8 IT professionals, including DevOps engineers, analysts, technicians, and various consultants, across teams based in Canada and Croatia.• Developed and established Service Level Agreements (SLAs) to enhance support for users and customers, ensuring timely and effective resolution of issues.• Introduced and streamlined new workflows to significantly improve the efficiency of the DevOps team and optimize solution deployment processes.• Established and managed a Change Advisory Board (CAB) to oversee and govern changes within the IT environment, ensuring controlled and efficient implementation of updates and modifications.

Managed the Vancouver Service Desk, overseeing a team of 12 IT professionals and providing comprehensive support across Western Canada and multiple offices in Canada and the United States.• Oversaw diverse support functions including Help Desk, Client Support, PC Support, Software Support, Deployments, Security, Operations, Audio/Visual, and Telecommunications.• Led key projects such as the harmonization of the IT Support Centre with other company IT Support Centers, enhancing consistency and efficiency across the organization.• Developed and implemented training programs for IT support staff, including hosting "lunch and learn" sessions focused on troubleshooting Microsoft Windows and application support.• Acted as a senior advisor on IT technologies and served as a mentor to junior staff, providing guidance and support for their professional development.

Managed and supported the company’s IT infrastructure, including servers, switches, VMware virtual environments, and the implementation of remote offices and upgrades across Canada and the USA.• Administered disaster recovery and backup solutions, including NetBackup, Backup Exec, Own Backup, and Veeam, ensuring data integrity and availability.• Provided senior advisory services on IT technologies and mentored junior staff, fostering professional development and expertise within the team.• Implemented and documented disaster recovery practices and business continuity plans, enhancing organizational resilience.• Supported remote offices and end users using various remote tools, ensuring seamless operations and user satisfaction.• Administered Microsoft Exchange, managing email services and ensuring reliable communication.• Implemented and supported Distributed File System Replication Services (DFSRS) for remote office environments, optimizing file access and replication

Led a team of 23 IT professionals, including hardware and help desk technicians, network and database administrators, ERP support specialists, training staff, programmers, and consultants, providing support to over 800 users globally. Responsible for hiring, supervising, motivating, and evaluating team performance.• Managed a team of 23 IT professionals, including hardware technicians, help desk technicians, network administrators, database administrators, ERP specialists, training personnel, programmers, and miscellaneous consultants, supporting over 800 users worldwide through hiring, supervision, motivation, and performance evaluation. • Directed key projects such as the implementation of company-wide ERP systems, transitioning from legacy systems to Infor Global Solutions Visual Manufacturing, SAP Business One, Microsoft SharePoint, and Microsoft Dynamics.• Implemented and maintained HRIS systems, supporting multinational companies in drafting, engineering, and services across Canada, the USA, and Asia.• Implemented and managed HRIS systems to support multinational operations across Canada, the USA, and Asia, enhancing drafting, engineering, and service functions.• Oversaw the development and operation of a Wide Area Network and telecommunications systems across multiple countries, ensuring business continuity.• Managed a multi-million-dollar departmental budget, covering all IT functions and activities.

Ensured the availability and functionality of company IT and telecommunication resources, including servers, workstations, laptops, printers, and multimedia equipment.

Managed daily business operations and implementation of internet-based systems for over 500 customers, including overseeing web hosting services and providing network support for multiple company websites. This involved coordinating system integrations, ensuring uptime and reliability, and addressing technical issues to maintain optimal performance and security.

Served as an analyst and technician in a complex IT environment supporting over 2,000 users and 800 workstations. Managed and maintained a diverse range of platforms, including Windows running on 17 servers, across multiple systems such as Banyan Vines, OS/2, Novell NetWare, Windows NT, and Lantastic. Responsibilities included troubleshooting technical issues, performing system upgrades, and ensuring seamless integration and operation across these varied platforms.