- Administer and Maintains a Windows-based server network, with a combination of physical and Hyper-V virtual serverso Administration of all networks, servers & storage infrastructureo Administer and monitor corporate backupo Maintain and manage corporate switches, firewall, VPNs & routerso Ensure security and protection of data on corporate network devices- Installs, configures, troubleshoots, and maintains server based applications running on the network- Problem… Show more - Administer and Maintains a Windows-based server network, with a combination of physical and Hyper-V virtual serverso Administration of all networks, servers & storage infrastructureo Administer and monitor corporate backupo Maintain and manage corporate switches, firewall, VPNs & routerso Ensure security and protection of data on corporate network devices- Installs, configures, troubleshoots, and maintains server based applications running on the network- Problem solving and documentation of current and new servers in both physical and virtual environments- Performs data management services, server tuning, and directory services maintenance.- Maintain and responsible for daily end users support in order to ensure smooth daily business operation- Installs, configures, and troubleshoots group policy and administrative templates- IT Security Administration – close monitoring and manage emergency outbreak response processes- Monitor & Analyze traffic through Firewalls (Cyberoam, Sophos & Cisco) & Link Load Balancer (Ascenlink & Fortinet).- Perform change request & tuning on Firewall Rules, Web filtering policies, Application filtering policies and Load Balancer policies. - Monitor VPN connectivity between HQ and branches and Internet connection- Trend Micro Smart Protection Complete Endpoint Protection deployment & management- Policy fine tuning for Trend Micro Smart Protection Complete Endpoint protection (Worry-Free, Office Scan, Vulnerability Protection, Apex One)- Manage Trend Micro Cloud App Security, Symantec Messaging Gateway for Email Security Protection - Monitors network equipment bandwidth with multiple solutions (Airwave,LibreNMS, PandoraNMS)- Deploys Renewed Wildcard SSL certificates to all relevant servers.- Analyze data in SnagR system (defect and inspection management system) and based on users using the application feedback. A dashboard based on Power BI was designed and proposed to Project team and application vendor. Show less

- Utilizes best practices systems analysis techniques to design, develop, create, modify, and update server configurations, telecommunications settings, and network applications.- Consults with users and other associates to determine and document business requirements and functional specifications.- Designs system workflows and architecture to ensure scalability and performance.- Collaborates with Enterprise Architecture team members to ensure hardware will be in compliance with… Show more - Utilizes best practices systems analysis techniques to design, develop, create, modify, and update server configurations, telecommunications settings, and network applications.- Consults with users and other associates to determine and document business requirements and functional specifications.- Designs system workflows and architecture to ensure scalability and performance.- Collaborates with Enterprise Architecture team members to ensure hardware will be in compliance with development requirements- Administrates and makes recommendations for Cisco networking/telecommunications hardware and Microsoft System products.- Implements new technologies as appropriate - keeping management abreast of the new features and providing training to end users and colleagues.- Creates documentation for applicable tasks- Completes tasks for projects and support assignments- Performs Enterprise Backups and manage the Global Enterprise- Monitors operating system activity and makes tuning adjustments based on results and analysis- Manages system security and remote access- Installs application and operation system updates, with analyzing, scheduling, installing, and testing system upgrades- Troubleshoots system failures- Writes scripts to automate processes- Creates and maintain documentation- Manages Cisco Phone system and performs administration of Cisco UCCXsystem. Show less

- Analyze, design & prepare new technologies and modify and maintaining existing infrastructure- Support existing system/technologies and small, basic projects within budget.- Provide technical development and support skills in at least one system environment with knowledge of at least one other environment (client server, PC/LAN, data, WAN, Internet etc.)- Gather end-user business processes requirements, document work in progress and project management- Complete basic… Show more - Analyze, design & prepare new technologies and modify and maintaining existing infrastructure- Support existing system/technologies and small, basic projects within budget.- Provide technical development and support skills in at least one system environment with knowledge of at least one other environment (client server, PC/LAN, data, WAN, Internet etc.)- Gather end-user business processes requirements, document work in progress and project management- Complete basic functional requirements, design specification and operations requirements within IT standards- Perform organized systems tests and post implementation audits to determine proper system functionality- Support project planning and assists in presentation and final report preparation for client approval- Provide analytical support of implementation and support of standards- Provide financial input to IT Management as requested- Provide technical assistance and work direction to aid other employees- Maintaining Avaya PABX phone system (mostly administrative work).- Maintaining Microsoft Active Directory, Exchange, File & Print servers.- Maintaining Avaya AES server, Nice Voice Logger servers.- Backup Domain’s server data using Symantec Backup Exec 11d for Windows Servers- Liaise with vendors on price quotes & equipment installation for new office relocation- Meeting with the deadline on getting the new office going live.- Providing support for around 250 agents within 3 Call Center projects. Show less

- Analyze, design & prepare new technologies and modify and maintaining existing infrastructure- Support existing system/technologies and small, basic projects within budget.- Provide technical development and support skills in at least one system environment with knowledge of at least one other environment (client server, PC/LAN, data, WAN, Internet etc.)- Gather end-user business processes requirements, document work in progress and project management- Complete basic… Show more - Analyze, design & prepare new technologies and modify and maintaining existing infrastructure- Support existing system/technologies and small, basic projects within budget.- Provide technical development and support skills in at least one system environment with knowledge of at least one other environment (client server, PC/LAN, data, WAN, Internet etc.)- Gather end-user business processes requirements, document work in progress and project management- Complete basic functional requirements, design specification and operations requirements within IT standards- Perform organized systems tests and post implementation audits to determine proper system functionality- Support project planning and assists in presentation and final report preparation for client approval- Provide analytical support of implementation and support of standards- Provide financial input to IT Management as requested- Provide technical assistance and work direction to aid other employees- Maintaining Avaya PABX phone system (mostly administrative work).- Maintaining Microsoft Active Directory, Exchange, File & Print servers.- Maintaining Avaya AES server, Nice Voice Logger servers.- Backup Domain’s server data using Symantec Backup Exec 11d for Windows Servers- Setup new call center for Carlson Marketing for around 70 agents (ExxonMobil - Smiles).- Liaise with vendors on price quotes & equipment installation for the new Call center.- Meeting with the deadline on getting the new call center going live.- Providing support for around 250 agents within 3 Call Center projects.- Working with clients on getting new system implemented (Velocity – Amadeus & Enrich – SITA). Show less

- Answering supervisor calls for technical enquires complaints and questions.- Resolve tough issues through telephone conversation.- Follow-up cases by calling back customers with unresolved issues.- Create reports regarding the team’s agent status/performance.- Provide guidance to the agents where improvement is needed.- Manage the team when Team Leader is not available. - Provide Up-training to agents on up-to-date product/service/process.- Doing reports on data… Show more - Answering supervisor calls for technical enquires complaints and questions.- Resolve tough issues through telephone conversation.- Follow-up cases by calling back customers with unresolved issues.- Create reports regarding the team’s agent status/performance.- Provide guidance to the agents where improvement is needed.- Manage the team when Team Leader is not available. - Provide Up-training to agents on up-to-date product/service/process.- Doing reports on data analysis from operations with data given.- Attending conference calls with clients on certain specific operations.- Help out with business development team, talent acquisition, IT and other departments when needed. Show less

Installation and maintenance of voice recording system (Mercom, DCRS, Mirra, Wordnet, Voicesafe) for various banks, call centers & companies.- Cabling work installation on site- OS & Software Installation, Troubleshoot system problems for windows pc/server based voice logger system.

- Key IT person for their chain of restaurants- Troubleshoot desktop and network problems.- Setting up desktop and network systems.- Consult on computer equipment purchases.

Primary role of the job was doing helpdesk, logging call problems and helpdesk requests to the helpdesk system. Secondary role of the job is System Administrator, using Active Directory doing administrative tasks, backing up server system data with veritas, setting up avaya ip phone system

- Key IT person for their chain of restaurants- Troubleshoot desktop and network problems.- Setting up desktop and network systems.- Consult on computer equipment purchases.