Yoana Yordanova Email & Phone Number

Sofia, Bg

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia

Work closely with stakeholders to define project’s requirements and needs, plan execution phases, project estimations, set and monitor deadlines, etc.;Check and control project progress toward meeting its objectives and take corrective actions to avoid deviations;Participates in the product specifications development;Act as a project manager; Interact with different teams, present product’s functionalities, distribute tasks, ensure accuracy and efficiency of delivered results;Continuously coordinate all involved parties to ensure requirements are understood and updates are communicated;Proactively report issues and important Customer feedback to ensure on time problem solving;Provide company management with feedback about project’s progress status in a timely manner;

Sofia

Keep track of deadlines and task completion. Keep track of team’s tasks. Update reporting software (Atlassian Products – Jira/Trello, Confluence, EazyBi). Report regarding any pending issues that the team members might have. Assist task completion in pre-set deadlines. Support task coordination between different team members. Ensure that each team member has the needed information to complete the assigned tasks. Keep up to date with each stage of the task completion. Update calendars and deadlines in accordance with team priorities and goals. Schedule and coordinate meetings. Keep track of plans and goals set during meetings. Follow up on each task discussed during the meeting. Coordinate task completion with upper management. Set clear task completion plan on internally used software. Monitor and assist software subscription and needs of the team. Optimize task completion and provide requested information to upper management. Make sure that each team reporting is accurate and done in a professional manner. JIRA administration: Build technical solutions; optimization of technical processes; analyzing procedures and coming up with technical solutions; coordinating any upcoming IT project; researching and analyzing software that the company might be interested in; developing in-depth understanding of Business processes (both of clients and internally); develop process automation, measuring and reporting systems as well as easy to adjust process cycles;Aim at assisting each team member finishing each task in the pre-set deadline up to the highest standard. possible. Participate in discussions as well as develop great team understanding in order to optimize all processes and assist the team to overcome any obstacle on the way. Participate in team meetings. Initiate open task discussion.

Sofia, Sofia City Province, Bulgaria

Coordinate internal resources and third parties/vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetAssist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilityEnsure resource availability and allocationDevelop a detailed project plan to monitor and track progressManage changes to the project scope, project schedule and project costs using appropriate verification techniquesMeasure project performance using appropriate tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentationMeet with clients to take detailed ordering briefs and clarify specific requirements of each projectDelegate project tasks based on junior staff members’ individual strengths, skill sets and experience levelsTrack project performance, specifically to analyze the successful completion of short and long-term goalsMeet budgetary objectives and make adjustments to project constraints based on financial analysisDevelop comprehensive project plans to be shared with clients as well as other staff membersUse and continually develop leadership skillsAttend conferences and training as required to maintain proficiencyPerform other related duties as assignedDevelop spreadsheets, diagrams and process maps to document needs

Sofia, Sofia City Province, Bulgaria

Deliver regular reports of Campaign results and Media buyers, including marketing, media and sales analysis and evaluation of KPIs Maintain regular measurement of the ROI of campaignsMonitor the performance and quality control plans to identify improvementsAct as a Head of the Campaign Management ProjectDesign, develop and lead the processMentor and coach junior members of staffOptimize and run marketing campaigns for products and servicesWork with external Agencies to execute campaigns and measure and report their effectivenessManage the implementation, tracking and measurement of marketing campaignsWrite, edit and proofread promotional materials within the marketEnsure that the organization’s brand and identity is adhered to in campaigns and in all communication channels Deliver regular reports of Campaign results, including marketing, media and sales analysis and evaluation of KPIsMaintain regular measurement of the ROI of campaigns Monitor the performance and quality control plans to identify improvements

Sofia, Sofia City, Bulgaria

Act as transition and migration project manager. Leading essential merge in Global Technology ServicesAct as a project manager and leading various projectsWork with IBMers to understand their needs and propose solutions compliant with the current application landscape together with the IT teamCreate and maintain project schedules by developing project plans and specifications, estimating time and resources, monitor milestone completion, tracking all phases of the project lifecycle, provide timely reporting on issues that impact project progress, coordinating actions and resolving conflictsCollect, manage and prioritize requirements in the context of functional or cross disciplinary projectsIdentify system and process improvement opportunitiesDevelop Visual Basic macros for IBM’s ticketing system (ReTAIN), plan and design changes for better tools’ performanceCreate weekly and monthly reports for the Support Teams, analyzing their metrics and performanceLead Augmented Reality project to better support the company’s clients based on business requirementsCollaborate closely with internal and external IT specialists

Sofia

Perform software problem determination, problem source identification and develop Action Plans to resolve technical problems utilizing a range of tools, techniques and processes Provide action plans remotely to customers (both internal and external) to resolve the technical issuesAct as interface with onsite support personnel as needed to deploy action plans to resolve defectsAct as focal point for escalations and ensure that supporting data/templates for it is completedMaintain and update Service Request documentation and follow up with client until the Service Request Is closedRecommend improvements to Product Quality or technical support tools, procedures or processesContribute to high client satisfaction by responding to Service Requests according to contractual obligations and customer expectationsAct as primary technical contact point for clients covering all Service Request related communicationManage team to deliver exceptional customer serviceTraining and coaching team members to support their personal developmentAct as a primary escalation point for operational issues in the teamSupports the team to ensure IBM meets the goals and expectations of our customersProvides accurate and timely communication to all applicable parties on any technical support issueMonitors specific KPIs to ensure proper delivery of the businessParticipate in reviewing processes and workflow to diagnose areas for improvementBuild and send updated reports to management team as requiredProactively proposes improvement plans where gaps are noticedParticipate in interviewing process

Monitor and adhere to the workload distribution needsRespond to escalated customer calls, complaints, questions and queriesProvide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questionsProvide answers for general usage and operation questions. Provide problem determination / problem source IdentificationReview diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)Identify known defects and fixes to resolve problemsProvide assistance on supported product known defects for which available corrective service information and program fixes are availableIdentify suspected defects and engage development teams to assist in resolutionManage issue identification and resolution processProvide assistance with questions regarding product documentation related to the supported productsInterpret online manuals regarding IBM code and application interfacesCollaborate with other support centers and business units to provide seamless problem resolutionDemonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certificationsProvide technical support service delivery within established guidelinesDemonstrating soft skills and technical skills that contributes to client satisfactionContributes positively towards the achievement of performance targets in all aspects of the team’sactivitiesExecutes additional tasks as required by Management

Support the computer systems in the company and provide solutions of different software issues On-site. Remote software and network support to affiliate locations within the country provided ad-hocOngoing maintenance of the company’s data base for BulgariaProvide daily and weekly status reports and providing feedbackPrepare statistics for the employees’ performance and customers’ feedbackInitial screening of candidates and interviewing them for the opened positions in the company

Master'S Degree, Law

Activities and Societies: - History of the Bulgarian State and Law - Political Science - Administrative Law - Civil Law - Constitutional.

High School Diploma, English Language And Literature, General And Information Technology

Activities and Societies: English, Information Technology