Operations and performance across multiple stores within a designated region. Ensuring that each store meets sales targets, maintains brand standards, and provides excellent customer service. Analyze sales data and KPIs for each store, setting achievable goals and action plans. Develop strategies to increase revenue, maximize profitability, and control costs across the district. Monitor inventory levels and ensure stores are stocked appropriately based on customer demand. Recruit, train, and develop store managers and key staff, promoting a productive and positive work environment. Conduct regular visits to stores, providing feedback and support to improve performance.Lead team meetings and facilitate communication between stores and the corporate office. Ensure each store adheres to company policies, visual merchandising standards, and health/safety regulations. Implement and oversee operational processes to improve efficiency and customer satisfaction. Conduct audits and address issues related to inventory management, loss prevention, and compliance. Establish and maintain high standards of customer service across stores. Gather feedback to improve customer experiences, adjusting policies and processes as needed. Develop community partnerships or local events to drive customer engagement. Prepare and manage budgets for each store, aligning with corporate financial objectives. Approve expenses within the district and ensure costs are managed effectively. Monitor financial reports and suggest improvements for cost savings and increased profitability. District Managers may progress to roles like Regional Director or Vice President of Operations, expanding their oversight to larger regions and more strategic responsibilities.

Maintain sales and operation/staffs attendence in Pahang/Sepang/Klang Valley area. Train employees in their job duties to ensure smooth and continuous operations of branch office.Interview and recruit new candidates when necessary.Maintain employee attendance records and leave reports.Assist in implementing new policies and procedures to meet business goals.Manage performance evaluation and appraisals for employees.Develop safe, positive and achievement-oriented working environment.Implement production plans in accordance with the approved schedule.Monitor ongoing work, identify problems and find remedies.Initiate continuous improvements of procedures and technology for operating excellence.Respond to the customer’s questions and complaints in a timely manner.Develop behavioral and disciplinary standards for employees.Supervise the daily operations of branch office.Ensure employees follow safe work practices and company standards.Develop operating budget and control expenses within that budget.Set daily sales target, monthly and yearly to ensure store close up and hit target. Involved International Business Unit department to set up new store and provide staff training sessions in Manila Philippines.

From starting set up, planning, arrangements, budget, costing, marketing, operation. And currently still on business.

Relocation team. One call solution. Handling Hong Kong, China, Taiwan customers, hotels partners and our business partner booking issues.

Shop sales operation, mainpower arrangement, daily KPI, monthly sales target. Stock replenishment and visual merchadising. Assist international business unit to set up new store and training in Jakarta.