Yzabelle Onate Email & Phone Number

Austin, TX, US

• Collaborations: Mary Ruth's Organics, Kitsch, Dosed, Nopalera, Pow Matcha, Redken, Freebirds World Burrito, Snooze AM Eatery, Le Palais des Thes, High Rise Beverage, Sprizatto, inKind Hospitality, BOXT, EarthChimp.
• Supports local wellness, retail, and food businesses by creating & marketing content; Manage business social media platforms to increase engagement
• While collaborating with other brands, held the creative freedom to create content with each company’s style in mind
• Creates and executes editorial/ social media calendar & strategy; Crafts creative copy and content for social media platforms; Manages social media profiles through community engagement
• Collaborates and partners with brands to ensure their creative concepts are met; Researches trends and hashtags analyzing which posts are successful

• Researches and communicates with businesses in the Austin area looking to gain brand awareness on social media; Manages social media platforms ensuring active engagement–Increased engagement by 25%
• Records and edits all videos and scripts; published videos to 20,000+ users on the app resulting in growth of sales for the featured businesses
• Creates engaging and SEO-optimized content for various digital channels, including websites, blogs, social media, and email
• Manages and grows the company's social media profiles and presence, including Facebook, Twitter, LinkedIn, Instagram, and other relevant platforms
• Develops email marketing campaigns, including creating newsletters, drip campaigns, and targeted email sequences; Plans, executes, and optimizes paid advertising campaigns on platforms
• Conducts keyword research, on-page optimization, and backlink analysis to enhance the company's organic search visibility

Austin, Texas Metropolitan Area

• Identified and managed all escalations including standard service requests and escalated claims through phone, email, chat,and social media; Proactively reached out to customers offering support and guidance on filing.
• Trained team members on tools such as Postman, Stripe, Jira, and Customer.io; Supported HR by assisting with interviews inthe pipeline; Collaborated with cross-functional teams to drive improvements based on customer.

• Proactively reached out to customers offering support and guidance on how to file a claim, purchase Spot and/or answer questions via chat, email, or phone support
• Identified issues, trends, and pain points throughout the customer journey and develop solutions or route to appropriate teams; Made recommendations on how to enhance the customer experience

New York, New York, United States

• Led a team of 6, trained and mentored new staff and ensured flight is boarded on time
• Communicated consistently with the cabin crew, Terminal 1 Managers, airplane cleaners, mechanics, and Air France managers
• Informed and ensured passengers follow dangerous goods regulations; Enforced procedures relating to special check-in items are followed and executed correctly
• Verified COVID-19 health forms and specific country health forms; Assisted passengers and CBP officers with French translation; Ensured on-time departure through Gate Lead procedure

• Performed customer transactions and calculated discounts; Greeted customers and answered any inquiries pertaining to products; Utilized brand knowledge to increase sales
• Maintained stock on the floor and changed floor sets; Assisted with inventory checks
• Trained and developed new sales employees on effective sales, service and operation strategies to maximize team performance

New York City Metropolitan Area

• Recruited and trained new ambassadors.
• Publicized special programs such as 3-2 program, C-STEP, and Global Outreach.
• Assisted with organizing open house events for prospective students.
• Guided visiting families and students to designated locations on the agenda.
• Collaborated with other ambassadors to create a positive environment for the families and prospective students.

Brooklyn, New York, United States

• Worked closely with interns and the CEO to craft creative documents, interviewed small business owners, and brainstormedon events to bring awareness to up-and-coming brands/designers
• Fact-checked pieces before publication by evaluating sources; Proofread weekly stories and gave editorial feedback toEditorial Lead; Reviewed and edited copy ahead of the final evaluation

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: President and founder of Archery Club, Lincoln Center Society Ambassador, Public Relations of Yoga & Mindfulness.

High School Diploma

Activities and Societies: Environmental Club, Korean Club, National Honor Society, National French Honor Society, PS4 Big Sister Program.