• Developed and implemented comprehensive lesson plans that accommodated specific levels I of learners while offering support to make certain each student was able to grasp materials • Focused mainly on conversational (reading, comprehension, and discussion) • Monitored, assessed, and remediated student performance • Assisted clients in taking the OPIC (oral proficiency) exam

• General proprietary database maintenance• Processed loan applications

• Handled data entry and administrative duties pertaining to various clients as a customer service representative at The Great Courses and as a data entry clerk at Goel & Anderson LLC (immigration law firm)• Managed relationships generating additional sales by up selling and cross selling• Resolved complaints, general questions, processed orders, and handled various administrative projects needed in operation• Kept cases organized by establishing and organizing files, monitoring… Show more • Handled data entry and administrative duties pertaining to various clients as a customer service representative at The Great Courses and as a data entry clerk at Goel & Anderson LLC (immigration law firm)• Managed relationships generating additional sales by up selling and cross selling• Resolved complaints, general questions, processed orders, and handled various administrative projects needed in operation• Kept cases organized by establishing and organizing files, monitoring calendars, meeting deadlines, documenting actions, and inputting information into file database and case management software; confirming status with attorney Show less

• Managed 8-10 team members• Hired and trained new employees, scheduled work hours, and resolved staff conflicts• Conducted monthly meetings to discuss menu concerns, customer feedback, and policy developments to ensure up to date pertinent information• Tracked inventory, maintained quality control, promoted and advertised products

• Generated invoices, ttracked inventory, and maintained stock levels of volume items