I am currently the Program lead for the Beautiful Hair Beautiful Me.BHBM is a volunteer-run Black Hair and Skin Care Salon for black children and youth in care. The Program provides free hair care service such as braiding, treatment and weaves; education on hair products, tools and techniques to maintain healthy hair/skin in an environment that focusses on building self-esteem/self-worth in a safe and positive environment that highlights and celebrates beauty of all hair textures and skin colours.- Schedule client appointments - Schedule Volunteers for salon appointments.- Do monthly reports/ yearly reports - Perfomed Client and volunteer Assessments.- Purchase salon products.- Worked in the donation sorting clothes,shoes and toys. - Holiday season gift packaging.

- Answering inbound and out bound calls - Data entry of customer’s information in the system - Tracking orders for customers - Take credit card payments over the phone- Order processing - Provide information on the products being sold - Deliver excellent customer service to our customers

- Preparation and maintenance of treatment rooms and instruments - Patient assistance & appointment scheduling- File preparation & delivery- Radiographic procedure technical assistant- Dietary office relief clerk - Patient consultation r& meal planning- Patient liaison to dietary manager

- Answer and direct calls to the appropriate departments - Triage faxes to the correct departments - Photocopy files - Take new claims - Attend to clients calls when they have been involved in accidents and keep them Calm - Attend training to learn about safety measures to use for clients in an accident

- Communicate with customers regarding their delinquent accounts and provide all necessary information in regards to their account in order to provide a dimension of customer service- Resolved customers disputes and negotiated settlements in order to prevent further delinquency or default of receivables - Coordinate the collection of delinquent personal and commercial accounts by contacting customers via telephone, written mail, or legal documentation- Train and guide new staff- Trusted with highly confidential information for both the company and customers- Consistently meet and exceed monthly recovery target