My role is to assist the General Manager in the management and operation of the hotel. The role included a variety of tasks and responsibilities, such as, setting rates, staff payroll administration, HR, client ledger management, and more.Responsibilities overview:• Supporting the General Manager in managing the hotel, setting rates, and developing company policies and procedures.• Checking areas for maintenance issues, fixing issues myself whenever possible, and reporting issues for repairs.• Leading my team to deliver an excellent guest experience and a high-quality service.• Training and mentoring new staff members to maximise personal development and customer service.• Motivating the team to drive sales and to maximise team performance.• Fire Safety: Responsible for ensuring that the risk of fire in the hotel is as low as possible, checking fire safety equipment, maintaining fire safety logs, conducting fire drills, testing fire alarm and alarm call points, reviewing evacuation action plan, reporting any issues or areas of improvement.• Group Reservations: Monitoring group bookings, getting in touch with new bookings discuss booking and terms and conditions of group reservations.• Guest Experience Management: Reviewing and responding to guest reviews online, reviewing feedback from guests left via our in-house comment cards, using all guest feedback to create improvement action plans, responding to guest emails and messages.• Complaint resolution: Ensuring my team has the tools to resolve complaints in a calm, confident and helpful manner by leading by example, and coaching team members on how to resolve issues leaving customers happy.• Restaurant & Bar: Ensuring food is prepared and presented according to company policy and to a high standard, ensuring food hygiene policies are followed and corresponding paperwork is completed, stock rotation, and ordering new stock.• Covering other roles if needed, including Night Manager and Chef.

My role consisted of overseeing the operations of the hotel during the night shift, conducting the night audit, overseeing the security of the hotel, and management and leadership of the night staff.Responsibilities overview:● Oversee all night operations of the hotel, including the night audit, sales book, closing shifts and tills, cash-handling, and ensuring company policies are adhered to.● Hotel security: conducting floor walks, checking the premises, CCTV monitoring, and monitoring those coming in and out of the hotel.● Checking areas for maintenance issues, fixing issues myself whenever possible, and reporting issues for repairs.● Leading my team to deliver an excellent guest experience and a high-quality service.● Training and mentoring new staff members to maximise personal development and customer service.● Motivating the team to drive sales and to maximise team performance.● Complaint resolution: Ensuring my team has the tools to resolve complaints in a calm, confident and helpful manner by leading by example, and coaching team members on how to resolve issues leaving customers happy.● Fire safety: overseeing the on-going training of staff training in fire safety and fire evacuation plans.● Reception duties: Using Rezlynx, checking guests in & out, creating, and updating reservations, taking phone calls, guest relations, taking cash and card payments, checking, and responding to emails and guest messages via third party websites.● Bar duties: taking drink orders up until last orders, using the till and clearing tables.● Staff Rota: Planning future shifts for the night team, updating the rota to reflect shifts worked, and ensuring the night shift is appropriately staffed.

I joined Merseyside Police on the Police Constable Degree Apprenticeship (PCDA) scheme as a Student Officer, which involved working as a Police Constable whilst undertaking a BA in Professional Policing Practice degree at Liverpool John Moore’s University.I left the job due to personal circumstances.Responsibilities overview:• Provide a visible presence to deter crime and reassure the community.• Develop community knowledge to identify individuals and locations at risk of being involved in crime.• Respond to calls and requests from the public to assist at incidents.• Work alongside communities, liaising with community groups and individuals.• Keep the peace at public meetings, social events, processions, trade disputes or strikes.• Diffuse potentially volatile situations with due regard for the safety of all involved.• Act with sensitivity when dealing with situations such as delivering news of a sudden death or when dealing with sexual crimes.• Conduct initial investigations, gather evidence, take statements, and comply with relevant legal requirements.• Interview suspects, victims, and witnesses in accordance with relevant legislation.• Conduct arrests with due regard for the human rights, security and health and safety of detained individuals, members of the public and colleagues, as well as yourself.• Prepare crime reports and present case files to senior officers and the Crown Prosecution Service (CPS) (England and Wales).• Act on information received from members of the public.• Gather, record, and analyse intelligence to achieve community safety and crime reduction objectives and provide crime prevention advice.• Attend road-related incidents including collision scenes, vehicle check points and traffic offences.• Enforce road traffic legislation and issue fixed penalties for relevant offences.

My role consisted of assisting the General Manager in the management and operation of the hotel.Responsibilities overview:• Supporting the General Manager in managing the hotel, setting rates, and developing company policies and procedures.• Staff Payroll: Using Sage Payroll and internal administrative processes to calculate weekly staff wages and payslips.• Oversee daily operations of the hotel, including sales book and banking, closing shifts and tills, cash-handling, ensuring rooms and communal areas are cleaned to high standards, and ensuring company policies are adhered to.• Managing client ledgers; including preparing and sending invoices for company reservations, processing payments made to us in Rezlynx, and chasing up on overdue unpaid invoices.• Checking areas for maintenance issues, fixing issues myself whenever possible, and reporting issues for repairs.• HR Management: Conducting performance reviews, ensuring employee documentation is up-to-date. ensure staff training targets are being met, create, and develop company HR policies, assist the GM in all HR related responsibilities.• Leading my team to deliver an excellent guest experience and a high-quality service.• Training and mentoring new staff members to maximise personal development and customer service.• Motivating the team to drive sales and to maximise team performance.• Guest Experience Management: Reviewing and responding to guest reviews online, reviewing feedback from guests left via our in-house comment cards, using all guest feedback to create improvement action plans, responding to guest emails and messages.• Social Media Management: Planning and creating content, tracking engagement, responding to comments and messages on all our social media platforms.• Complaint resolution: Ensuring my team has the tools to resolve complaints in a calm, confident and helpful manner by leading by example, and coaching team members on how to resolve issues leaving customers happy.

Responsibilities overview:● Senior role: Team leadership, cashing up tills, ordering stock, weekly arrivals. ● Reception duties: Using Rezlynx, checking guests in & out, creating, and updating reservations, taking phone calls, guest relations, taking cash and card payments, checking, and responding to emails and guest messages via third party websites.● Restaurant & Bar duties: Food preparation, cooking breakfast and bar menus, taking food and drink orders.

My role at this company consisted of managing the day-to-day running of the business, ensuring that all play equipment was safe to use, opening & closing the business, maintaining a high standard of customer service, keeping paperwork up to date, promoting and managing parties & events, and more.Responsibilities overview:● Oversaw daily operation of the playcentre, including opening and closing the business, cashing up the till, end of day paperwork, daily safety checks, stock rotation, and ordering new stock.● Had a key and security fob for opening and closing the business.● Supported the owner with administration, by tracking VAT on purchases for VAT returns, market research, and managing the company website and social media accounts.● Documented food hygiene and equipment safety information in daily logs to uphold company standards and meet regulatory recordkeeping requirements.● Lead and motivated my team to deliver excellent customer service.● Trained and mentored new staff members to maximise personal development and customer service.● Promoting, hosting, and managing party events, upselling party events to customers, and managing bookings.● Providing excellent customer service; including customer relations, coffee-making (Barista trained), serving food and drink, and processing cash and card payments.● General Cleaning and maintenance.● First aid trained, and CRB checked.

Started as an Apprentice (NVQ Level 3 in Customer Service) and was kept on as a General Assistant.Responsibilities overview:● Providing excellent customer service; including customer relations, coffee-making (Barista trained), serving food and drink, and processing cash and card payments.● Senior role in company meant I provided extra support such as cashing up the till at the end of shift, safety checks, and team leadership.● General cleaning and maintenance.