Project management:• Managing research projects, prioritize time-sensitive tasks to meet project deadlines and consult with the international partner in the Comprehensive Heart Failure Center, University of Würzburg, Germany for strategic planning and decision-making.• Involved in budget operations (purchasing instruments and chemicals) for a research lab funded by a foundation grant ($1.4 million) of the Canadian Institute of Health Research (CIHR).• Drafting and revising documentation to ensure compliance with current standards, enhancing project alignment with CIHR grant requirements.Research and analysis: • Working with the lead investigator to plan and implement project ideas and provide strategic directions to complete project objectives within specified timeframe.• Reviewing public health research databases and compile research data from clinical trials through domestic and international jurisdictional scanning and write summary reports for the group leader and the research team.• Writing proposals for grant applications, research articles for journals, and summarizing experimental findings to report data to academic and pharmaceutical partners.• Preparing materials for collaborators and liaising with pharmaceutical partners to communicate strategies and key findings within the project scope.• Presenting and briefing biweekly research reports for team meetings, writing abstracts, and making posters for international conferences.

• Provided exceptional customer service, identifying and addressing individual needs to enhance the customer experience and drive satisfaction.• Demonstrated in-depth knowledge of Apple products and services, offering detailed explanations and recommendations to customers based on their requirements.• Assisted customers with troubleshooting and resolving technical issues with Apple products, ensuring timely and accurate solutions.• Worked closely with team members to maintain store operations, including inventory management, merchandising, and maintaining store cleanliness and organization.• Participated in ongoing training to stay updated on the latest Apple products and technologies, applying new knowledge to improve customer interactions.• Addressed and resolved customer complaints and concerns effectively, ensuring a positive resolution and maintaining high customer satisfaction levels.• Skilled in utilizing Apple retail software and apps to streamline operations and enhance the customer experience.

• Answered telephone enquiries from customers, providing product information, and availability.• Completed online orders from customers.• Utilized optical prescription to recommend specific lenses and lens coatings.• Assisted patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.• Conducted measurements using appropriate optical tools and consults with Optician as needed.• Provided an exceptional shopping experience to the customers which includes greeting, offering assistance, directing to merchandise, sharing product suggestions.• Maintained a professional and productive work environment as a team member.• Processed all Point of Sale (POS) transactions accurately and efficiently.• Assisted in the preparation and execution of the annual inventory count if required.

• Produced quality eyewear through utilizing the Quality Manufacturing Program: selecting lenses, marking, taping, blocking, generating, fining and polishing, coating polycarbonate lenses, first (surface) inspecting, finish layout and blocking, edging, tinting, UV and anti-reflective coating, grooving, drop-ball testing, safety monogramming, mounting and final inspecting.• Performed basic operation, cleaning and ongoing maintenance of laboratory tools and equipment using established QMP maintenance procedures and calendars.• Performed multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume.• Utilized product knowledge to determine the best manufacturing process for both routine and special orders to ensure the production of top-quality eyewear in accordance within expected delivery time.• Took initiative to notice and follow up on discrepancies; suggests improvements, recommends solutions and does what is necessary to ensure customer satisfaction.• Operates Point of Sale inputting all lab statistics with accuracy and attention to detail.• Complied with all safety/regulatory requirements ensuring supplies/chemicals are stored

• Reviewed and performed jurisdictional scanning of preclinical and clinical studies to produce testable hypotheses for heart failure treatment, leading to the development of drug compounds tested in animal models,• Successfully managed a team of 13 in the development of a provisionally patented drug compound as a lead scientist for the treatment of heart failure, demonstrating strong interdepartmental coordination and documentation management skills.• Liaised routinely with our industry partner, Rane Pharmaceutical company, for the planning, developing, and synthesizing of drug compounds, ensuring legislative compliance and process improvement in drug development.• Conducted research in a multi-collaborator environment, showcasing effective committee support and data analysis skills with experts from various branches of life sciences.• Authored and presented scientific abstracts and posters at domestic and international conferences.• Wrote successful research proposals for graduate fellowship applications and demonstrated expertise in grant drafting and literature review.• Utilized advanced Microsoft Office tools to streamline the documentation and analysis process.