Assistent Reservation Manager
Darmstadt, Hessen, Deutschland
As a complete newcomer to the hotel industry I began as a receptionist in full-time. However I came perfectly before a major sales campaign started. The campaign was about selling subscriptions to our customers for an increased loyalty to the hotel branch I worked at.During the campaign I utilized my skills in understanding of human psychology and my broad knowledge of different languages to quickly reach a margin of 100 sales. At the same period of time 2nd place in sales was hold… Show more As a complete newcomer to the hotel industry I began as a receptionist in full-time. However I came perfectly before a major sales campaign started. The campaign was about selling subscriptions to our customers for an increased loyalty to the hotel branch I worked at.During the campaign I utilized my skills in understanding of human psychology and my broad knowledge of different languages to quickly reach a margin of 100 sales. At the same period of time 2nd place in sales was hold by my colleague, who did not even reach 20 sales.This lead to my quick promotion to an Assistant Reservation Manager, and served for a nickname "employee of the year".As Assistant Reservation Manager, I would fulfill additional tasks to the ones of a receptionist.I was responsible for group reservations, contact with bigger partners, accounting gathering & analysis of the customers sources. Show less