A support function within the client relationships team, supporting the organisation with existing and new clients to develop future property solutions and ensure GPA is delivering a service that satisfies their needs.Duties and Responsibilities include (but not limited to): • Forming a strong, collaborative partnership with all of GPA’s Client Managers and wider stakeholders.• Providing professional and administration support to the team.• Own the development of project documentation as required e.g. risk registers, risk logs plans, process charts, trackers etc.• Liaising with colleagues within the Client Management and wider teams to create, maintain and report the outputs of various trackers.• Taking responsibility for drafting Permanent Secretary and Client Review briefs for use by the Senior Executive Leaders Team (SELT) and driving forwards completion of Client actions.• Supporting the team in creating case studies to further promote the work we do and update GPA document management key information.• Embed and support creation of best practice and process across the team• Act as secretariat for project reviews/Boards, capturing key actions and decisions, following up outside of the meeting. Own the development of project/meeting documentation as required e.g. risk registers, risk logs plans, process charts etc.• Be part of a people's group to analyse directorate requirements, drive forward employee initiatives, identify EDI opportunities and deliver departmental objectives.• Working closely with the Chief Operating Office to ensure CEO is informed of all client concerns, major projects and opportunities.• Working with internal and external stakeholders to gather and report KPI's in an effective way.

Working in National Highways Major Projects division in the community and standards team supporting the ongoing development of standards and capability across the project controls professions: Project Management, Risk, Planning, Cost, Quality. Responsibilities including (but not limited to):• Developing communication plans and delivering a wide range of comms to stakeholders• Project support across the Integrated Project controls professions • Managing business change projects to improve processes, continuous improvement, innovation and training• Leading Super User champion programmes • Financial responsibilities; forecasting, accruals, invoices • Data Management • Identifying best practice across data management, IT systems and management processes • Engagement champion: advocating for direct engagement initiatives throughout the organization• Managing the Major Projects Directorate risk register • General Administrative support: Meeting minutes, reports, data analysis, correspondence, liaising with the wider team, developing and maintaining team policies and proceduresThis role involves stakeholder management, good communication practices, a strong focus on customer service and high adaptability to business change.

Responsible for supporting the transition manager to transition all IT related services and products into operational use, with minimal disruption to the business, ensuring support is in place and delivered in accordance with an agreed support definition and cost. This role consists of; • Communicating with various stakeholders; internal and external. understanding their requirements and building strong relations to meet agreed objectives for the delivery of IT Solutions. • leading and facilitating meetings daily with up to 20 attendees from various parts of the business and supply chain. Managing any issues and correctly escalating problems through appropriate channels. • Successfully transitioned 20 projects ranging from the value of £25k to £2 Million • Implementing continual service improvement into processes, documentation and ways of working. I was praised by the Chief Information Officer for introducing a key governance process/document. • Testing It products: Involved with user acceptance testing, analysing own experience and providing recommendations for better customer service to end users. • Creating reports and preparing for weekly stand up meetings which discuss progress, issues, innovation.• Embodying the values of: Safety, Integrity, Passion, Ownership and teamworkThis role involves utilising ITIL best Practise for Service Management and having project management skills, strong administrative skills and customer service focus.

• Planning and delivering course syllabus set by organisation• Ensured teaching standards and quality were met with requirements• Planning and delivering courses on: Islamic Studies and Arabic• Delivering seminars to students• Ensuring to create an atmosphere of learning and positive attitude to learning• Organise learning resources• Invigilating course exams• Provide constructive feedback to students about their progress and improvements