The Staff CGRS Director is responsible for the management, innovation, and growth of all aspects of the College of Letters & Science (L&S) Community of Graduate Research Scholars student fellowship program (CGRS). This includes being responsible for: graduate student advocacy and mentoring; program development; fiscal management and development of program budgets; maintenance of a longitudinal database of students served; maintenance of appropriate records of participants' activities and eligibility; disbursement of fellowships; preparation and submission of annual program reports; and supervision, training, and evaluation of staff as appropriate.The Community of Graduate Research Scholars (CGRS) program seeks to enhance the experiences of underrepresented graduate students in the College of Letters & Science. CGRS is a unique program offering professional development, community resources, and funding opportunities for Masters and PhD students. The program currently supports over 200 students in over 40 graduate programs spanning the humanities, social sciences, physical and biological sciences.The College of Letters & Sciences (L&S) endeavors to make academic excellence inclusive by sustaining a community of free inquiry in which people of diverse race, ethnicity, cultures, veteran status, marital status, socio-economic level, national origin, religious belief, physical ability, sex, gender, sexual orientation, age, class, political ideology and lifestyle participate in, contribute to and benefit equally from a liberal arts education based on the Wisconsin Idea, one in which we all contribute to advancing society. The College of Letters & Science is also committed to advancing and retaining students from underrepresented populations, nontraditional patterns of academic preparation, economically disadvantaged backgrounds and first-generation status.

Manage administrative functions for JMatt, including email correspondence, calendar scheduling, travel arrangements, speaking engagement coordination, and preparation of briefs, ensuring smooth daily operations and effective client interaction.Conduct comprehensive research on topics and content, social media best practices, and local events, supporting HashtagMKE’s strategic initiatives and enhancing community and media outreach.Coordinate and execute on-site support for HashtagMKE networking events and client content shoots, ensuring seamless event operations and providing real-time assistance.Perform proofreading and editorial tasks, ensuring high-quality communication materials and accurate representation of JMatt in various client-facing and public contexts.Draft and prepare bio information for special guests, facilitating smooth event execution and contributing to effective guest management and engagement.

Implement and update administrative operations for the Technical Interview Prep (TIP) program, ensuring seamless delivery and high-impact learning experiences.Enhance social-emotional learning development for software engineers, fostering a supportive environment for personal and professional growth.Provide expert guidance on professional technical interview preparation with a focus on Python, helping students excel in coding assessments and technical interviews. Update and refine LMS slide decks, course copy, and content, ensuring the materials remain current and effective for ongoing student learning and engagement.

Develop and coordinate student retention programming efforts designed to increase students’ awareness of their own social identity, to educate others in the campus community about the richness of diversity on campus and the issues impacting the LGBTQ+ community, and to encourage student involvement in the Marquette and Milwaukee communitiesDesign and implement programs and activities that contribute to the enrichment of the university community and to the development of LGBTQ+ identity (e.g., Coming Out Day, LGBT History Month, Trans Day of Remembrance, April Day of Silence, Lavender Graduation, Pride Prom, Women’s History Month, etc.)Coordinate and assess LGBTQ+-related workshops such as Safer Spaces, Ally Bystander Intervention, and Racial Justice TrainingAdvise student organizations in the development of programs and activities, provide direction (referrals) and support for the organizations, and serve as a liaison between the organizations and university offices and community organizationsManage the operations of the LGBTQ+ Resource Center to provide a welcoming and safe environment for all students and to respond to their needs for social and academic supportDesign and implement peer education, leadership development, intercultural education, and social justice programs for undergraduate, graduate, and professional studentsAssist in the development and implementation of inclusive policies and procedures impacting LGBTQ+ students, faculty, and staffHire, train, and supervise Graduate Assistant(s) and Peer Interns as they support the Resource Center and its stakeholdersWork cooperatively with university departments, faculty, staff, and students to recruit and retain LGBTQ+ and underrepresented students

Managed daily office and clerical operations for 4,12-Week Software Engineering Immersive programs based in the central and eastern time zones of the USSupervised a team of 23 Instructors, Teaching Assistants, and Learning and Development Analysts; responsible for performance improvement plans and employee developmentDeveloped employee training and development modules in Learn and Guru LMSReported program data and progress to program stakeholders. Achieving site NPS metrics of 80+ per 3-month cycleCollaborated with the Academic, Admissions, Veterans Support, People, and Regulatory Teams to maintain program compliance and quality requirementsSupported the learning needs assessment of each cohort and oversaw the instructional delivery and execution of the technical and soft skills curricula Organized and led virtual Alumni Events, New Employee Training, and Student OrientationsProvided operational leadership across company DEIB groups (e.g., DEIB Steering Committee Council, Employee Resource Groups, Identity & Heritage Month Task Forces)Designed, implemented, and led DEIB initiatives in consultation with internal partnersMonitored quality assurance and compliance issues to ensure compliance with regulatory and organizational policiesPrepared COO materials, including quarter performance reports, educational materials, and standard operating proceduresServed as the primary hiring manager for recruiting, interviewing, and evaluating technical and non-technical staff candidatesAdditional Engagement/Development:Scholarship Advisory Council MemberNative American Heritage Month Planning LeadHispanic Heritage Month Planning MemberDEI Steering Committee MemberLGBTQIA+ ERG Development Contributor

Delivered soft skill lectures on Self-Management Techniques, Communication Skills, Group and Leadership Development, and Interpersonal SkillsCoached learners on how to successfully move through imposter syndrome, conflict resolution, accountability concerns, and non-technical areas of growthProvided iterative, feedback-based coaching, accountability, and cross-functional management to teams of 40 engineers to ensure learner success and a world-class programmatic experienceImplemented improvement plans for learners to ensure their technical and non-technical skill development successOrganized, analyzed, and reported weekly site learner and staff retrospective feedback and action itemsDeveloped and facilitated the DEIB lecture series on unconscious bias and advocacy in techDesigned How-To Guides and materials for daily instruction and site tasks in Asana and G-Suite

Led the development, delivery, and evaluation of DEIB education and training initiatives Supervised a team of 49 staff members that supported the daily building and co-curricular operations for a region of campus encompassing 3,500 studentsApproval authority for management responsibilities such as developing and managing program budgets, maintaining program timelines, managing program outreach activitiesAdvised departmental DEIB committees and served on institution-level DEIB committeesCoordinated and facilitated staff training and compliance sessions on Legal Policies & Practices, Crisis Response, Identity & Leadership Development, and Fostering BelongingAdvanced the UCB student leader community and experience as the primary advisor and organizer for the Residence Hall Association (RHA), National Residence Hall Honorary (NRHH), Community Councils (CC), and Stampede Leader Orientation CampSubject Matter Expert for national trends and research on student and staff leadership development and social justice educationServed as a mid-level crisis responder for emergency and bias-related incidents Documented and monitored learner outcomes and assessment data to proactively identify at-risk individuals and scenariosMaintained handbooks, webpages, brochures, and other resources regarding campus programs and initiatives to assist students with questions about UCB Lead advisor and curriculum manager for 3 identity-based LLCs - Black Students and Allies LLC, Multicultural and LatinX LLC, LGBTQIA and allies LLCAdditional Contributions/Engagement:Divisional Inclusion & Diversity Committee MemberLeadership Programs Committee Chair Conduct Appeal Board MemberInclusion and Social Justice Departmental Committee ChairAdvisor for Residence Hall Association (RHA) and National Residence Hall Honorary (NRHH)Employee Recognition and Celebration Committee ChairRegional Conference Host-site Advisor for IACURH 2019

Directed hall operations, policy enforcement, and university compliance initiatives for a residence hall of 500 students.Collaborated with Baker Residential Academic Program (B-RAP) Environmental Sciences Instructional staff to develop annual curriculum and programming plans.Trained staff members on how to track student 1:1 conversations through the Buff Chat's App dashboard and support students exhibiting high-risk behaviors. Facilitated 1:1, group, and campus-wide conversations with students on identity development, conflict resolution, and personal accountability. Adjudicated student conduct cases utilizing a motivational interviewing and restorative justice approach to encourage holistic student development.

Led departmental training on policy compliance, documentation practices, and career development for students and staffServed as one of the recruitment, hiring, and retention leads for professional staff in Residence Life Created departmental training handbooks for onboarding staff members and summer conference operationsTaught a 16-week college-level course on Leadership Development and Peer AssistanceManaged timecards and scheduling for hourly staff membersAdditional Contributions/Involvement:University Accreditation Board MemberProfessional Development Committee Co-ChairProfessional Staff Selection Committee Co-ChairUniversity Strategic Planning Committee Member

Managed daily operations and events scheduling for nine community complexesOversaw the Faculty-In-Residence Program for Toxicology and the Adventure EducationCollaborated with DEI Subject Matter Experts for staff training and development sessionsServed as primary lead for Residence Life at student admissions and recruitment days