Point of contact for both Internal and External inquiries related to IT;Taking ownership of both Internal and External audit findings and ensuring these are properly followed through with the respective unit team lead until resolution; Participating in IT-related projects as assigned by the Head of the IT; Leading the IT Policy Workgroup and responsible for reviewing, updating or creating new IT policies and procedures. Responsible for numerous other tasks related to IT Operations Control;Part of a workgroup for Incident and Problem management; creating and maintaining different Jira dashboards and reports with regards to this process.

• Responsible for implementation, installation, setup and support of the professional audio and video equipment in the Bank• Leading role in the project of implementation of IP telephony and Skype for Business• Support of the VIP and Board members of the bank’s mobile devices and/or special devices• Coordination of implementation and support of the Mobile Device Management platform (AirWatch)

Performs remote set-up of software products and drivers. Provides second level of technical IT support to the end users of the information systems and applications in the bank.• To perform remote set-up of software products in accordance with the user profile.• To train and to support the users in using the software products.• To provide for the steady efficiency of the systems in the bank units.• To take part in testing new technical resources.• To set up the software parameters upon a change in the operation conditions with the purpose of optimization and provides for flawless communication, reliability, quick operation and safety upon using the applications.• To regularly enhance his professional qualification by constantly keeping up with the novelties in the IT field and their possible impact on his/her occupational activities.• To perform any other activities assigned by his/her direct manager.

Responsible for the overall organization of different corporate, public, sport and cultural events, accompanying the business of the bank. Managing relationships with partners, clients and suppliers of the bank

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