Zac Bartlett Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Key Responsibilities: o Lead and manage programme and/or service delivery staff including overseeing the management of performance, attendance and health and well-beingo Develop staff capability through coaching, mentoring and succession planningo Negotiate, engage, and manage relationships with internal and external stakeholders to deliver programme services, build service delivery capabilityo analyse, monitor, and report on the achievement of business outcomes, key performance indicators and quality assurance to assist the leadership team in managing overall performanceo Consult with stakeholders, in both written and verbal formats to develop, reports, corporate documentation or complex/sensitive correspondenceo contribute to, and support, the curation, design, and development of learning productso provide advice and support regarding capability development solutions and learning technologieso Collaborate effectively with colleagues and stakeholders to negotiate expectations and timeframes; and achieve positive customer experience and strategic business outcomes.o Efficiently engage resources and stakeholders to manage a challenging workload effectively and maximise customer experience and outcomes.o Adapt and contribute to changing processes, systems, operating requirements to support business priorities and objectives

Brisbane, Australia

Key Responsibilities:o Apply a breadth of knowledge and expertise in presenting to senior and/or large stakeholder groups using presentations, documents and engage with key personnel across the business and ensure their buy-in to relevant topicso Actively leverage knowledge and expertise in strategy to position the organisation for future success, using strong analytical skills to create data-driven strategies and solve complex problems, leveraging commercial acumen to do soo Contributing to and leading strategy projects, helping to solving complex problems by effectively managing team memberso Determined resource capability, upskilling and training requirements based upon workload and staffing capability/volumes - o Increase capacity to manage call demand by building, maintaining, and monitoring schedules in line with forecasting reports and workforce management principleso Negotiate scheduling arrangements that balance national customer service expectations with local staff needs and training requirementso Led the implementation of operational, policy, procedural and customer service initiatives as related to administered service delivery programs and change initiatives

Melbourne, Australia

My responsibility with AGL is Retention sales in this role I am gainfully leveraging relationships between the customer and the provider. I take every case and strive to provide excellent customer service to our customers whilst meeting expectance KPI’S. I am able to relate to my customers and provide an end to end solution and resolution to all scenarios within my scope and have a strong understanding of when I need to escalate a case to a superior if needed.

Maribyrnong, Victoria

Whilst being one of the top sales consultant for my proprietor I generated a large customer based both personal and corporate clients because of my analytical mind and flare for design. My ability to be very honest with a client and suggest exactly the functional and correct purchase for their need. I was a consultant that had and ongoing client base that generated a large revenue intake for the Good Guys Maribyrnong. I strive to provide a supportive attitude to my colleague’s and promote a professional and happy workplace and work both equally successful in a team environment or as a singular consultant.

Newcastle, Australia

In this role i was responsible for success with incoming and loyal clients as I was very particular to go above and beyond for all client’s needs. I would have the ability to translate the client’s needs action them and provided a quick resolution to the clients request.

In this role I was responsible for the generation of sales for my store through creative marketing, staff development, Mentoring & supporting the crew in being successful sales consultant. I had a full entrustment of sales to financial reporting and targeted sales approach. I pride myself in providing support efficient rostering solutions and a fair management approach to a team that is developing their sales skills and have the ability to be affirmative in the need of disciplinary actions or performance management where required

When I was appointed manager of the store I provided strong leadership and mentoring to my staff in order to generate effective sales solutions there in turn generated ongoing rising sales for the store. I am a manager that is hands on and takes the business on as it were my own. I would always encourage creative concepts from my staff and celebrate their value to the team.