Facilitate walk-through-based lectures to undergraduate students on topics such as Google Workspace (G Suite) and Microsoft Office 2016/2019/365, with an emphasis on leveraging the applications to resolve common business challengesProvide regularly scheduled office hours, as well as ad-hoc meeting times as requested, to assist and support students outside of designated class timesCreate, maintain, and share course materials such as syllabi, homework assignments, and exam structure/content with other MIS professors as well as Pearson MyLab™

Function as the primary Systems & Data Analyst for University Housing, while maturing the achievements made as the Data AnalystDevelop complex business intelligence reports, dashboards, and infographics to support the strategic needs of University HousingConceive auditing processes and tools to ensure the integrity of housing (student, building, room, and rate) data between various university systems as well as adherence to university-wide data entry standardsServe as a responsible institutional [data] steward of all housing-related data- Identify appropriate and inappropriate data requests to ensure the proper form, recipient(s), and purpose of the release of University Housing dataImplement and maintain University Housing systems including, but not limited to, the housing management system, residential facilities management system, key management system, file management system, and package management systemCreate and deliver effective technology training workshops and presentations for University Housing

Foster data-driven decision making via the inception and maturation of interactive reporting dashboards providing the following to both inter-department and intra-department constituents:- Essential housing data, including housing contracts (demand), occupancy, and meal plan assignments- Informative year-over-year and term-over term trend identification in the context of housing demand and resident retention- Pertinent resident demographic information, including student type (i.e., transfer, first-year, etc.), IPEDs race, and class standing- Expertly segmented email and street address populations for impactful and timely communication to students- Methodical academic performance assessment of residents to promote edifying relationships with Residential Student Success- Intuitive budget and financial transaction summaries- Other key performance indicators as requestedInstitute comprehensive auditing procedures to ensure the integrity of housing data between the internal housing management system (The Housing Director) and university data system (Banner® by Ellucian & Evisions Argos)Develop, implement, and maintain data integration files for the following department systems:- Housing management (The Housing Director)- Mail processing (Brynka)Revolutionize the room key inventory and auditing process, leveraging the existing housing management system, thus providing the department with:- considerable cost-savings as a result of fewer room re-cores and eliminating the necessity for a new system- enhanced security and understanding of the location and “story” for every residential keyStreamline the room and meal plan assignment processes for over 4,000 Oakland University students by providing them with;- access to a simplified housing contract for the collection of student information and lifestyle preferences- the autonomy to select their room based on explicit eligibility requirements- an innovated check-in/check-out process

Collaborated with department and division-wide constituents ensuring the integrity of an updated integration file for the current housing management systemSkillfully eliminated weeks of work via technology-based tools that enhance the efficiency and accuracy of daily operationsProductively balanced two funds (budgets) related to student success initiatives totaling approximately $120,000Competently oversaw;- the collection and organization of Academic Peer Mentor (APM) event attendee data- the maintenance of a learning management system used as an informational resource- the management of eight (8) ChromebooksInformed decisions made in regards to student success initiatives via comprehensive data analysis of all APM event dataEstablished, tested, and implemented a well-organized undergraduate hiring process via a cloud-based recruiting tool (Handshake)

- Function as program coordinator of a staff of twenty (20) Academic Peer Mentors (APMs)- Develop and implement staff training and development processes- Capably execute disciplinary protocols in the event of warranting behaviors- Effectively manage predetermined program budget- Sustain all technology associated with APM program (i.e. net-books, sign-in sheets)- Perform ongoing comprehensive data analysis on attendees of both APM programs as well as APM tutoring

- Addressed the academic needs of the students within the residence halls via individualized tutoring, academic programming, and an open door policy- Served as Academic Peer Mentor (APM) staff program coordinator, while assisting with training and development- Mentored APM staff within designated roles such as tutoring, programming, and community building- Maintained all technology associated with APM program (i.e. net-books, sign-in sheets, digital media) as a specialized role- Capably approached other APM staff regarding excellent or unsatisfactory behaviors- Actualized comprehensive data analyses on attendees of both academic programs as well as tutoring- Achieved College Reading and Learning Association Level 2 Certificate for Math tutoring

- Assist first year students in the adjustment to college life by educating on study skills, campus resources, and success strategies - Efficiently work together with five other Academic Peer Mentors to implement academically based programs and events - Serve as a receptive ear for first year residents to openly express themselves

- Coordinated all aspects of summer program participants’ arrival, stays, and departures for approximately 2,500 bed spaces- Effectively supervised a staff of five (5) Operations Coordinators (OCs) who assisted in the execution of residential operations - Co-supervised a total of eighteen (18) OCs- Coordinated all residential aspects of summer program participants’ arrivals, stays and departures- Managed StarRez database which housed all client information- Leveraged StarRez reporting functions for occupancy, billing, and facilities reports

- Innovate the design of department dashboards displaying budget information in Microsoft Excel- Develop Microsoft Access database to effectively manage daily financial commitments for the department- Employ skills within Microsoft Visual Basic completing numerous project - Perform inventory audit of the collection of technology utilized within the department

- Developed an understanding of Web Analytics by analyzing and reporting website and online ad performance data via Google Analytics, Google Adwords, Marin Software, and Call Source- Established and managed streamlined processes to collect, organize, and display data for monthly reporting- Performed ad-hoc analyses on website and online ad performance upon request- Executed full data validations of numerous data sources involving thousands of records- Assisted in the implementation of a business intelligence tool for more efficient reporting practices

- Innovate the design of department dashboards displaying budget information in Microsoft Excel- Associate appropriate documentation with designated fund ledgers- Collaborate with assistant dean in the creation of part time faculty database (Microsoft Access)- Methodically organize and manage database

- Troubleshoot computer software; re-imaging lab computers, installing device drivers- Performed OS and software updates- Repaired computer hardware; replace hard drives, and CD-ROM drives- Assisted faculty, staff, and students with daily computer support- Fabricated a time-card template In Microsoft Excel for inter-office use

- Updated and ran programs on mainframe and in Statistical Analysis System (SAS) to evaluate client financial data - Filtered millions of records to analyze client financial data- Confirmed the validity of client disclosures by reconciling it against recreated data- Prepared work papers accurately reflecting AERS processes- Developed an understanding for other practices such as actuarial consulting, and controls assurance testing- Developed a vast network of colleagues, at all levels, across several service offerings