• Lead IT Manager for Revenue IT Tax Support overseeing the City of Philadelphia's tax-related services, including the unified tax system (PRISM), payment processing, and cashiering solutions.• Manage a cross-functional team of developers, business analysts, and application support specialists to deliver innovative and effective tax IT solutions.• Drive collaboration with the Department of Revenue, central OIT, and external partners to align IT services with the city’s strategic priorities and agile, digital initiatives.• Coordinate product roadmaps for tax IT support, ensuring timely project implementation and managing service delivery through effective relationship and project management processes.• Build and foster a diverse, inclusive, and high-performance team, supporting employee growth through coaching, training, and performance management.• Analyze system performance and implement solutions to enhance service quality, identifying and addressing issues to improve overall IT operations.• Serve as a key liaison between IT and Revenue teams, ensuring clear communication and alignment on tax IT projects, services, and priorities.• Proactively monitor IT requests and issues, ensuring effective resolution of end-user concerns and tracking service trends for continuous improvement.• Strong problem-solving and communication skills with experience managing complex projects and delivering user-driven technology strategies.

• Defined product vision and strategy, including market research, competitive analysis, and customer feedback, to drive product roadmap and prioritize feature development.• Led cross-functional teams in the development and launch of a B2C tournament platform and mobile app, garnering 40k monthly users within 6 months with a 4-person engineering team• Collaborated with engineering, design, and sales teams to deliver two high-quality B2B API products from conception to launch.

• Implemented innovative wallet system for real-money competition features following competitive analysis• Designed and implemented an innovative style guide and component library from ideation to production, resulting in decreased engineering times and clearer branding.• Utilized Adobe Creative Suite to create visually appealing prototypes and mockups of tournament types, effectively communicating design ideas to stakeholders.• Iterated on existing product designs based on user feedback and market trends, improving product usability and customer satisfaction.

• Developed end-to-end user journeys, branding and style redesigns, and improved Agile methodologies.• Facilitated the successful launch of the beta site within a one-month timeframe.• Led cross-functional design workshops and brainstorming sessions to generate innovative ideas and foster a culture of creativity within the product team.

• Improved player registration flow, resulting in a 300% increase in business clients for a Magic the Gathering tournament platform.• Collaborated with cross-functional team workshops to brainstorm and implement user-centered design solutions for PC and mobile games.• Designed intuitive user interfaces and interactive prototypes for eCommerce clients using industry-standard tools such as Adobe XD and Figma.

• Implemented new Agile methodologies, such as Jira, sprint planning, backlog management, and biweekly retrospectives, for an expanding engineering team• Collaborated with engineering and design teams to prioritize and deliver the company rebrand and redesign of the consumer website on time and within budget.• Led cross-functional teams in the development and launch of new eCommerce product features, resulting in a 50% increase in conversion rate and a 30% increase in AOV.• Conducted market research and analyzed customer feedback to identify user needs and inform product roadmap decisions.

• Conducted user research, interviews, and usability testing to gather insights and validate design assumptions.• Iterated on designs based on user feedback and data analysis to continuously improve the user experience of the tour guide dashboard and web portal.• Collaborated with cross-functional teams to define project goals, user flows, and interactive prototypes to redesign the internal staff system, greatly decreasing order processing times.

• Planned and executed customized itineraries for clients, including arranging transportation, accommodations, and tours throughout Italy.• Collaborated with local vendors and suppliers to negotiate competitive rates and ensure high-quality services for clients.• Managed a portfolio of high-end clients, maintaining strong relationships and exceeding expectations to secure repeat business and referrals.

• Implemented design systems and style guides of a website and client database to maintain consistency across multiple platforms.• Served as the Product Manager, effectively managing requests from marketing and business leadership for the engineering team.