Zac Foo Email & Phone Number

Zac Foo is a Student at University of Plymouth.

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  Operations Intern

  Wilhelmsen Ships Service

  Mar 2019 - Sep 2019 - Singapore

  Job Responsibilities-Monitored and assisted port offices with updating contact details in the company’s website and network directory, ensuring accurate and current informationReviewed complaints logged in the company’s internal customer feedback system to ensure timely and effective resolutions, driving improvements in customer service and satisfaction-Supported and coordinated conferences, events, meetings, and appointments for the Ships Agency Management team, ensuring seamless execution-Reviewed and cleaned data extracted from the previous operations software, eliminating anomalies such as inconsistencies and duplicates to ensure accurate integration into the new operations softwareAchievements-Won the company’s internship competition for innovative ideas: Researched and presented a proposal for implementing technological solutions into the company’s new operations software to enhance process efficiency and reduce operational time. This idea was selected for future implementation by the Ships Agency Management team