-Led the end-to-end delivery of digital content production for EdTech products, ensuring on-time completion and alignment with strategic goals.-Spearheaded CRM integration projects, improving digital engagement with over 5,000 K-12 educational adoptions per title.-Analyzed, designed, and maintained moderately complex EDTech SaaS products and systems using business application development tools, supporting the end-user community.-Led cross-functional teams in optimizing content development workflows, significantly reducing time-to-market for World Languages and Economics disciplines.-Collaborated with Business Systems Analysts to develop system requirements, ensuring on-time and on-budget project delivery.-Managed the intake process for content development projects, refining proposals and prioritizing high-impact initiatives.-Led and actively participated in Agile ceremonies, utilizing Agile methodologies to drive rapid prototyping and iterative development, fostering innovation and continuous learning.

-Directed a team of QA testers, designing comprehensive test plans and ensuring adherence to high-quality standards for digital educational products.-Led the end-to-end delivery of digital content production for EdTech products in various discipline sets ranging from business to languages.-Provided technical support and problem resolution assistance for production and process issues, utilizing SQL and Splunk for error analysis.-Supported system testing, documented outcomes, and participated in technical and code reviews to ensure robust and reliable system performance.-Developed technical documentation and user manuals, facilitating end-user training and system adoption.

-Managed web-based applications and higher-education eBooks projects, delivering comprehensive product lifecycle digital solutions for editorial teams.-Enhanced digital projects by streamlining workflows and developing in-house production tools, reducing project delivery time by 20%.-Handled metadata management for complex media across multiple systems, ensuring seamless integration and data accuracy.

·Managed assessment content production and streamlined workflows by restructuring XML/XHTML products and reformatting incoming editorial content for automated parsing·Developed in-house production tools, including macros, RegEx, and AutoHotKey scripts, to optimize efficiency.·Addressed technical and content issues, coordinating resolutions with vendors and stakeholders.·System Administration tasks (setting deployment dates, testing, usage statistics, etc.)

·Utilized Adobe Creative Suite applications, including Photoshop, Illustrator, and InDesign, to create a wide range of business essentials, advertisements, and website graphics.·Designed professional business cards, logos, brochures, and other branding materials to enhance clients' visual identity and market presence.·Developed eye-catching advertisements for print and digital media, effectively capturing target audiences and boosting client engagement.

Advised customers with the operation of their Apple products. Assisted with devices that were non-functional and setup support to have the devices repaired in the store or sent to them.

Sales Representative in the Mobile Department. Help customers find the best tool to fit their daily lives.

· Conducted marketing research on product usage and mindful consumption for Tide at P&G headquarters.· Presented the results of the study to the Global Director of Marketing for Tide brand· Created a consumer insight report selected for publication by the marketing faculty at Haile/US Bank College of Business.