Zachary Lester Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

• Worked alongside a team maintaining and troubleshooting systems, ensuring they were continually operational and functional with zero downtime, to ensure the factory was able to meet production standards.• Ensured that software used throughout the company was kept up to date, minimizing any potential security risks from outdated patches or exploits.• Imaged, assembled, updated, and deployed computers to users throughout the Winnipeg branch of Boeing Canada ensuring each employee had the required machine and software to do their tasks.• Provided excellent customer service with a pleasant attitude, leaving customers feeling valued and cared for, exceeding expectations resulting in satisfied end users.• Ensured compliance with contractual, operational and regulatory security requirements; assists to ensure the safety of Information Systems.• Performed preventive maintenance tasks, troubleshooting and repairing computer systems and peripherals throughout the organization, resolving any problems with new and existing equipment.• Configured printers throughout the building, ensuring they are properly connected to the network allowing users to print with no downtime.• Set up, configured and deployed production computers throughout the building, allowing the factory staff to meet their targets, rates, and deadlines.

Winnipeg, Manitoba, Canada

• Managed day to day activities on the help desk ensuring things are running smoothly and efficiently.• Assisted with on-boarding international college athletes into the system to allow them to receive sponsorship from both individuals and corporations.• Verified client information and set them up through the Docusign software, ensuring all information is valid.• Used FreshDesk on a daily basis to input tickets, create automation for ticket handling, and ensure all tickets are consistent throughout.

Calgary, Canada Area

• Worked alongside reputable nationwide clients with projects, ensuring they were done by a precise deadline,and that the customer was left satisfied with the result.• Provided outstanding customer service, always leaving the customer feeling as though they got appreciable care.• Assisted users on premise and remotely with software as well as hardware support.• Used a variety of service desk software such as Freshdesk, ServiceNow and Zendesk, and am able to use them tomanage workflow efficiently and keep things organized and neat.

Calgary, Canada Area

Calgary, Canada Area

• Referred to and interpreted blueprints and floor plans, confirming that they are what the customer had asked for and if not changing them to meet their requests if possible.• Delivered quality workmanship on time for multimillion-dollar homes with one of the city's major custom home builders, guaranteeing that the specifications were met and the customer was left satisfied.• Built various components such as drawers, cabinets, shelves, attic hatches, bookshelves, and installed the final hardware onto them so they functioned properly and were up to the customers standards.

Calgary, Canada Area

• Managed food estimates and sent in orders to suppliers ensuring that requirements are met so that there is no lack of required products.• Managed daily cash counts to confirm that the tills funds match that of the paper receipts.• Opened and closed the store at the required times daily, assuring other employees can get into the premises on time, and that the store is safe and secure before closing for the day.

Junior It Analyst Program, Information Technology

CompTIA A+ and Cisco IT Essentials Certification 14-week in-class training with hands-on experience including: • Assemble computer.

High School Diploma, General Studies

Non Scholae Sed Vitae | We learn, not for school, but for life.