Zac Mckenna's Location
Hudson, New Hampshire, United States, United States
Zac Mckenna's Contact Details
Zac Mckenna work email
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- Valid
Zac Mckenna personal email
n/a
About Zac Mckenna
With 15 years of experience in the information technology field, I'm looking for a new challenge. My background working in several fast-paced managed service providers has given me experience in engineering and project management. My ability to see the big picture, create a detailed plan, and execute it is one of my biggest strengths. I'm very good at taking complex infrastructure concepts and breaking them down into easy to understand language that allows C-level executives to make informed decisions.
Zac Mckenna Work Experience Details
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Senior Infrastructure EngineerMitre Jun 2021 - PresentMclean, Va, Us -
Senior Infrastructure EngineerConversant Group Feb 2020 - May 2021Chattanooga, Tennessee, Us- Developed plans and engineered infrastructure builds for large corporations with a specialization in hybrid Exchange migrations, message product implementations, and Intune deployments- Implemented new infrastructure including installations, migrations, and troubleshooting- Collaborated with project managers to establish time estimates and delivery goals for projects- Collaborated with customer internal IT teams to further develop plans and schedule work- Wrote and updated proposals along with executive level client documentation- Performed emergency work for customers infected with ransomware- Supported a variety of industries including legal, finance, and manufacturing -
Field Engineer Ii / Project ManagerNew England Network Solutions Apr 2019 - Feb 2020Lowell, Ma, Us- Developed relationships with dedicated clients to build a 5-year technology roadmap- Implemented new infrastructure including installations, migrations, and troubleshooting- Supported a variety of industries including robotics, biotech, and finance- Resolved onsite and remote support tickets that were escalated- Maintained a 100% customer satisfaction rate since coming on board- Wrote and updated proposals and executive level client documentation- Documented all work performed in ConnectWise -
Director Of Professional ServicesSh Data Technologies Mar 2016 - Feb 2019Knoxville, Tennessee, Us- Developed plans and led all project work for company projects, typically 10 – 20 at a time- Completely redesigned 20 customer environments and reduced technology issues- Cultivated relationships with clients to build technology infrastructure plans- Collaborated with networking, support, and infrastructure teams to design the ideal environment- Communicated with customer throughout each project to ensure satisfaction- Built and maintained ticketing and CRM system to improve resolution time- Initiated RMM system to keep customer software up to date and secure- Created reporting on key project metrics for tasks, time estimates, and delivery dates- Analyzed workload reports to optimize hiring decisions and maintain company growth- Mentored and trained junior application engineers and help desk employees- Developed workflows for entire technical department to improve efficiency- Created and maintained internal documentation for all products and services- Designed and implemented vetting and reevaluating process for all products and services -
Operations EngineerPeak Hosting Mar 2015 - Mar 2016Tualatin, Oregon, Us- Built Linux and Windows servers quickly and to spec for customers- Provided Tier 3 support escalation point for difficult tickets that were unsolved by lower tiers- Created documentation to reduce escalations between operations and engineering teams- Managed load balancers of enterprise customers to prevent website downtime- Troubleshot and resolved issues proactively from alerting systems- Documented systems built for deployments and provided documentation to customers -
Systems EngineerDpra Inc Apr 2014 - Feb 2015Knoxville, Tn, Us- Assembled project plan for virtual desktop deployment- Collected detailed application requirements from all departments- Built and deployed test environment and collected and incorporated feedback from developers- Completed entire deployment of virtual desktops 7 months ahead of schedule- Maintained hardware and software for all government contracted work- Managed all backups of each secured environment- Improved speed of servers and workstations by reducing redundancy in group policies -
Application EngineerClaris Networks Nov 2005 - Apr 2014Knoxville, Tn, Us- Acted as product owner for 15 products, providing documentation and top tier support- Managed 10 to 15 major customer projects at a time- Led several internal upgrade projects and supported all users as internal IT administrator- Upgraded 65+ customers to new Exchange environments with little to no downtime- Upgraded 65+ customers to new versions of Active Directory without user interruption- Managed 300+ SSL certificates for internal and external customers- Minimized downtime and support issues during migrations by collaborating with customers- Migrated all customer infrastructure between data centers with no service issues -
Systems AdministratorClaris Networks Nov 2005 - Apr 2014Knoxville, Tn, Us- Owned customer issues from initial contact to resolution- Tracked customer issues through ticketing system for ease of communication- Solved customer issues including software and hardware problems- Trained users on basics of using computers in a friendly, simple conversation style- Promoted to Application Engineer after developing troubleshooting and project management skills
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Junior Network AdministratorFountainhead College Of Technology Jun 2005 - Nov 2005- Created and managed Active Directory user accounts- Created file shares to improve collaboration- Reset all computers to standard image each quarter for best end user experience- Assisted Network Administrator with patching and tracing cables
Zac Mckenna Skills
Active Directory
Windows Server
Vmware
Computer Hardware
Microsoft Exchange
Servers
Linux
Microsoft Sql Server
Project Implementation
Disaster Recovery
Vmware Esx
Virtualization
Networking
Information Technology
Infrastructure
Technical Support
Data Center
Internet Information Services
Cloud Computing
System Administration
Windows
Troubleshooting
Security
Domain Name System
Switches
Blackberry Enterprise Server
Visio
Centos
Management
Ubuntu
Nagios
Integration
Virtual Private Network
Internet Protocol Suite
Windows 7
Firewalls
Operating Systems
Service Delivery
Project Management
Voice Over Ip
Sql
Citrix
Professional Services
Itil
Sharepoint
Dns
Dhcp
Ssl Certificates
Windows Server 2000
Windows Server 2003
Windows Server 2008 R2
Exchange Server 2000
Exchange Server 2003
Exchange Server 2007
Exchange Server 2010
Iis 6.0
Iis 7.0
Iis 7.5
Microsoft Office Xp
Microsoft Office 2003
Microsoft Office 2007
Microsoft Office 2010
Terminal Services
Terminal Services
Veeam
Php
Wordpress
Sql Server 2000
Sql Server 2005
Sql Server 2008
Meru Wireless Systems
Vmware Esxi
Vmware Hypervisor
Vmware Vcenter
Vmware Server
Windows Hyper V
Citrix Xenapp
Exchange 2010 Unified Messaging
Vmware View Horizon
Zac Mckenna Education Details
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Fountainhead College Of TechnologyNetwork Security And Forensics -
Fountainhead College Of TechnologyInformation Technology
Frequently Asked Questions about Zac Mckenna
What company does Zac Mckenna work for?
Zac Mckenna works for Mitre
What is Zac Mckenna's role at the current company?
Zac Mckenna's current role is Senior Infrastructure Engineer at MITRE.
What is Zac Mckenna's email address?
Zac Mckenna's email address is zm****@****ens.com
What schools did Zac Mckenna attend?
Zac Mckenna attended Fountainhead College Of Technology, Fountainhead College Of Technology.
What are some of Zac Mckenna's interests?
Zac Mckenna has interest in Writing Web Code, New Technology, Building Pcs, Cycling, Reading, Bowling, Comic Books, Video Games.
What skills is Zac Mckenna known for?
Zac Mckenna has skills like Active Directory, Windows Server, Vmware, Computer Hardware, Microsoft Exchange, Servers, Linux, Microsoft Sql Server, Project Implementation, Disaster Recovery, Vmware Esx, Virtualization.
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