Zac Sharp Email & Phone Number

Dexter, Mi, Us

- Perform quality assurance reviews for the entire social media team to ensure customer engagements are handled correctly- Assist in managing a team of 20 agents addressing questions and concerns relating to daily operations- Monitor and manage all social media posts from Facebook, Twitter, and Instagram accounts- Create, review, and maintain training and operation documents relating to customer engagement processes and software navigation using Microsoft Office suite- Organize and execute virtual team trainings and track data to improve overall performance of the company’s customer engagement process- Work with developers to troubleshoot and resolve issues with company softwares- Manage the onboarding process for all new hires including scheduling and training

- Engaged with online users via Facebook and Twitter Accounts- Formed customer cases and coordinated communication with dealerships and escalated teams- Documented customer contacts ensuring all information was highly accurate- Trained new hires and assisted with onboarding programs for new agents

Canton, Michigan

•Coach players in attempt to ready them for collegiate level athletics •Coordinate games, manage weekly practices, and communicate with parents

Saginaw, Michigan Area

•Facilitated, organized, and officiated athletic events throughout campus•Communicated with coaches and facility staff, and completed all set-up and tear-down

Ann Arbor

•Researched potential new clients and contributed ideas to better promote their services•Collaborated with the Sales and Marketing teams to expand clientele

Dexter, Michigan

•Coached players in attempt to ready them for collegiate level athletics •Coordinated games, managed weekly practices, and communicated with parents

Ann Arbor, Michigan